A new energy efficiency guide has been issued for letting agents to download and possibly pass to renters.

It’s by the Future Homes Hub and Good Homes Alliance which says: “Unlike homebuyers, renters often have less opportunity to learn about their home before moving in. 

“They rely on landlords, lettings teams and managing agents to help them understand unfamiliar technologies, answer questions and build confidence in how to live comfortably and efficiently in their home. 

“And because rental homes welcome multiple tenants throughout their lifetime, organisations need a consistent approach that ensures every resident receives the same quality information, support and experience – not just the first occupant.”

The guide encourages organisations to view letting a property as a continuous process that begins with marketing and continues through pre-handover, move-in, aftercare, repairs, maintenance and future tenancies. 

A spokesperson for the Future Homes Hub says: “The industry has made huge progress in improving the performance of new homes. The next step is ensuring residents have the knowledge and confidence to get the full benefit from them. 

“For renters in particular, the customer journey plays a critical role. They often have fewer opportunities than homebuyers to understand how their home works before moving in and rely on landlords, letting agents and resident-facing teams to support them. 

“This guide is about helping organisations strengthen those interactions, recognising that every conversation – from marketing and lettings through to repairs and future tenancies – can help residents feel more confident, improve customer satisfaction and support better-performing homes.” 

The guide is available to download free from the Future Homes Hub’s Knowledge Centre.