x
By using this website, you agree to our use of cookies to enhance your experience.
STAY CONNECTED!
    
newsletter-button
KEYWORD "Complaint" - 191 RESULTS
“Dodgy operator” gets five-figure fine for dangerous HMO

A London council has successfully prosecuted a so-called “dodgy operator” landlord for failing to comply with fire safety regulations and carry...

12 June 2019

From: Breaking News

Advertising watchdog steps in over online agency’s charge claim

The Advertising Standards Authority has stepped in following a complaint about the online lettings agency Upad. The agency had a reference ion...

12 June 2019

From: Breaking News

Expelled! Seven rogue letting agents kicked out of Ombudsman scheme

Seven agencies have been expelled from membership of The Property Ombudsman after failing to pay compensation awards made by TPO. All are...

03 June 2019

From: Breaking News

Agents’ outrage over government handling of Fees Ban documents

Agents have reacted angrily to the way in which the government released a new set of rental documents updated to include...

03 June 2019

From: Breaking News

Facial recognition used by property management firm in US - the UK next?

The management company of a private New York City rental apartment complex is to install a facial recognition system which must...

31 May 2019

From: Breaking News

Many agents regard tenants as just ‘cash cows’ claims property chief

A lettings agency chief in Scotland says the upcoming ban on agents levying fees on tenants - to be introduced in...

24 May 2019

From: Breaking News

Redress scheme makes £25,000 award after “failings” by lettings agent

The Property Redress Scheme, one of the two government-backed redress operators for the lettings and sales service, has outlined its work...

23 May 2019

From: Breaking News

Agent fined for having only 'limited' redress cover through TPO

The Property Ombudsman has issued a reminder to all agents to ensure they have the correct redress membership to cover the...

23 May 2019

From: Breaking News

Agents made to pay record sum to consumers in 2018, says Ombudsman

The Property Ombudsman (TPO) has released its annual report for 2018, showing that for the first time the value of awards...

08 May 2019

From: Breaking News

Husband and wife must pay £8,000 after 17 beds found in bungalow to let

A husband and wife must pay joint fines, penalties and costs totalling over £8,000 after complaints about a bungalow they owned...

23 April 2019

From: Breaking News

Five-figure fine after flat was let out despite Prohibition Order

A buy to let investor has received a hefty fine “for endangering the lives of his tenants by failing to meet...

12 April 2019

From: Breaking News

Watchdog tells agency to update photographs on Rightmove

Lettings agency Northwood has been told by the Advertising Standards Authority to ensure that photographs of a specific property are updated...

03 April 2019

From: Breaking News

‘Cleavage' leaflet withdrawn by agent after complaint to watchdog

A lettings agency has withdrawn a leaflet which featured a woman’s cleavage; the leaflet had been the subject of a complaint...

20 March 2019

From: Breaking News

Human Habitation law takes effect today - but not everyone is happy...

Today the long-awaited Homes (Fitness For Human Habitation) Act comes into force, pioneered by Labour MP Karen Buck and giving people...

20 March 2019

From: Breaking News

Controversial council wins High Court case against landlords' group

Hull council has won a legal case in the High Court against a local trade body, the Humber Landlords Association. The claim...

13 March 2019

From: Breaking News

Inventories ‘could be integral part of rental redress reform’ claim

Independent inventory reporting is the perfect complement to the government’s proposed housing reforms. That’s the view of the UK’s largest provider of...

08 March 2019

From: Breaking News

Mental health policy for staff launched by property management firm

Property management firm Mcilroy Smith has launched a mental health policy for its employees - possibly the first company in the...

04 March 2019

From: Breaking News

Airbnb-style lets slammed as noisy, irritating and with too many parties

Short lets on Airbnb and similar platforms are causing increasing irritation for owners in residential blocks, according to a property management...

21 February 2019

From: Breaking News

Massive £30,000 fine for rogue London letting agent

A lettings agency and its director have been fined a total of £30,000 for failing to licence HMOs and giving sham...

13 February 2019

From: Breaking News

New lettings redress is good 'but don't launch before industry is ready'

A rental platform says it welcomes government plans to overhaul redress for tenants and others in the housing system but it...

04 February 2019

From: Breaking News

Common outsourcing myths busted

Outsourcing. Everyone has an opinion on it and there’s a stigma surrounding it in the lettings industry. But get this…letting agents ARE...

01 February 2019

From: Sponsored Content

Support for Fees Ban from lettings experts: 'it is positive, not negative'

Almost the entire lettings industry has viewed the upcoming ban on tenants fees levied by agents in England and Wales as...

31 January 2019

From: Breaking News

New redress scheme 'must be free for renters' insists consumer group

The government’s new redress system, announced last week and to be implemented later this year, must be free for renters to...

30 January 2019

From: Breaking News

'No application fees' claim prompts complaint about agent to ad watchdog

Lancasters Estate Agents on the Isle of Wight has been the subject of a complaint to the Advertising Standards Authority over...

30 January 2019

From: Breaking News

Lettings sector welcomes redress reform as landlords face £5,000 fines

There’s been broad support from the lettings sector for the wide-ranging reform of the redress system announced yesterday by housing secretary...

25 January 2019

From: Breaking News

Council bags £35,000 public money for complaints database for tenants

The council at Brighton & Hove has won an extra £34,820 in public money from the government to help it build...

23 January 2019

From: Breaking News

Lettings agency fined £167,000 after 'bait and switch' scam

London lettings agency Sterling De Vere must pay a £167,000 fine and compensation of £740 to a renter for a misleading...

11 January 2019

From: Breaking News

TDS HQ destroyed by fire just as ‘reviewer’ scheme announced

The Tenancy Deposit Scheme - which was hit by a serious fire at its Hemel Hempstead headquarters last evening - has appointed...

10 January 2019

From: Breaking News

Complaint over agency's 'misleading' multiple telephone numbers

A lettings agency has agreed to amend its website after a complaint to the Advertising Standards Authority over its use of...

09 January 2019

From: Breaking News

Massive fraud committed by three London letting agents

Three letting agents who failed to return tenants’ deposits or pass on rent payments to landlords have been convicted of fraud...

12 December 2018

From: Breaking News

Paws For Thought: should agents and landlords allow pets?

The first-ever pet think tank has launched to address what is claimed to be a lack of pet-friendly rental accommodation in...

29 November 2018

From: Breaking News

Council to send hundreds of buy to let fixed-penalty notices today

A council says it has been preparing prosecution and penalty notices “for hundreds of private landlords that have failed to apply...

01 November 2018

From: Breaking News

To Let boards restricted in size, number and location by local council

A city council has introduced highly specific guidelines as to the number, size and positioning of To Let boards following apparent...

22 October 2018

From: Breaking News

Protest follows agency owner's refusal to sign 'pledge' document

The head of a lettings agency has refused to sign a pledge document put to him by a protest group - and...

01 October 2018

From: Breaking News

More lettings agencies expelled by TPO for unpaid awards

Two more lettings agencies have been expelled from The Property Ombudsman as a result of unpaid awards following disputes involving landlords...

21 September 2018

From: Breaking News

Agency expelled by TPO after 100 complaints, owing £419k in awards

An agency has been expelled from The Property Ombudsman after receiving over 100 separate complaints, and failing to pay over £419,000...

20 September 2018

From: Breaking News

Missing lettings agent and missing money - new call for police action

There’s a growing call for more police action over tracing a lettings agent who is apparently missing - as is some...

17 September 2018

From: Breaking News

Banned and fined! Notorious HMO had 'unsafe and insanitary' rooms

The landlord of an HMO who subjected his tenants to insanitary and unsafe living conditions has been told he will no...

13 September 2018

From: Breaking News

One of the first: landlord repays housing benefit following new legislation

An Essex council claims it is one of the first to be granted a rent repayment order - part of legislation...

31 August 2018

From: Breaking News

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what...

29 August 2018

From: Sponsored Content

CPRs; the practicalities

In our previous blog, we looked at the definitions outlined by the CPRs. In our next blog we’ll look at the...

29 August 2018

From: Sponsored Content

Not again! Another charity slams private rental sector over S21

Last week Shelter and the National Housing Federation took a swipe at lettings agents, and now Citizens Advice has joined the...

28 August 2018

From: Breaking News

New powers for social housing tenants on the way

The government has outlined increases in powers it wants to give social housing tenants - but no details of increases in social housing building. The...

14 August 2018

From: Breaking News

Aggressive practices against tenant lead to £1,750 fine

A buy to let investor has been fined £1,750 because of his alleged “aggressive practices”.  Shafaqat Ali Sadiq, of Derby, has been...

07 August 2018

From: Breaking News

Five-figure fine for breaching conditions of London lettings licence

A London landlord has been ordered to pay over £13,000 for breaching the conditions of his licence as a result of...

01 August 2018

From: Breaking News

Kicked out: two lettings agencies expelled by The Property Ombudsman

Two lettings agencies have been expelled from The Property Ombudsman scheme. The first is Bower & Bower (B&B), a sales and lettings...

22 June 2018

From: Breaking News

41% of tenants create 'issues' - and leave £210 of repairs when they go

A survey suggests that 40 per cent of tenants have ‘issues’ with their agents or landlords and when they check out...

12 June 2018

From: Breaking News

Major milestone as all London boroughs sign up to ‘rogue database’

This week marks a major milestone in Mayor of London Sadiq Khan's efforts to crack down on the capital's rogue letting...

23 May 2018

From: Breaking News

Getting worse: complaints to TPO about letting agents soar 11%

The Property Ombudsman has issued its annual report for 2017 and it makes grim reading for the rental sector - there’s...

17 May 2018

From: Breaking News

'House of Horrors' - a council's description of unfit lettings property

A local authority has described a lettings property as “a real House of Horrors that put the health and safety of...

10 May 2018

From: Breaking News

£7,000 fine for buy to let investor failing to honour Improvement Notice

A buy to let investor faces a fine of £7,000 plus costs and a victim surcharge for failing to upgrade his...

03 May 2018

From: Breaking News

Short-let management service 'unable to substantiate claims about rival firm'

The Advertising Standards Authority has banned an advertisement by the short let management service Airsorted because the firm was unable to...

02 May 2018

From: Breaking News

'Warned' London agency rapped again over misleading portal listing

Central London agency Portico has removed a property listing from Rightmove after intervention by the Advertising Standards Authority. The ASA received a...

25 April 2018

From: Breaking News

Industry wants more policing of rental sector rather than yet more reform

Trade bodies have been responding to today’s report of the Housing, Communities and Local Government Select Committee deliberations on the private...

19 April 2018

From: Breaking News

Group’s new chair wants inventories at heart of ‘professional’ lettings

The new sole chair of the Association of Independent Inventory Clerks says he wants the service to be at the heart...

13 April 2018

From: Breaking News

Tenants get £7,638 compensation from property firm over pigeons

A property company that failed to repair a pigeon-infested loft has been fined a total of £31,026, including an order to...

04 April 2018

From: Breaking News

Property Ombudsman expels lettings agencies over payments issues

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...

26 March 2018

From: Breaking News

Agents who say 'No DSS tenants' may be acting unlawfully

Letting agents who act on landlords’ instructions to refuse tenants claiming benefits may be breaking the law. A legal case recently found...

27 February 2018

From: Breaking News

Panorama: trade body says most landlords do not abuse eviction powers

Trade bodies have started to react to last evening’s Panorama programme claiming alleged abuse of the Section 21 eviction system in...

22 February 2018

From: Breaking News

Government backs one of UK's largest selective licensing schemes outside London

The government has given the go ahead to what will be one of the UK’s largest selective licensing scheme outside of...

15 February 2018

From: Breaking News

Council tackles complaints about 561 unauthorised To Let boards

The city council in Nottingham claims it has taken action against no fewer than 561 unauthorised To Let boards under powers...

14 February 2018

From: Breaking News

Agents' code of conduct could happen in England, says PropTech chief

The man behind a leading lettings industry PropTech company says the new Code of Conduct to clean up the rental sector...

05 February 2018

From: Breaking News

Agent accused of fraud, false accounting and theft amounting to £450,000

The former director of a lettings agency in Plymouth is to appear in court in March facing charges of fraud, false...

31 January 2018

From: Breaking News

Agents remove ads after complaints filed to advertising watchdog

Two letting agencies have removed advertisements after complaints were filed to the Advertising Standards Authority. The first case involved LSL Property Services...

17 January 2018

From: Breaking News

Romans gives insight into its campaign against sub-letting

Romans’ lettings managing director Michael Cook has given details of his agency’s approach to identifying and responding to sub-letting. Cook says: “We...

11 January 2018

From: Breaking News

Agencies expelled from Ombudsman scheme for non-payment of rents

The Property Ombudsman scheme has today announced three expulsions of agencies as a result of non-payment of rent or awards. Firstly, a...

10 January 2018

From: Breaking News

Complaint about agent using show-flat pictures in property details

Two complaints linked to agency activity have been dealt with through the Advertising Standards Authority informal resolution process. In the first a...

20 December 2017

From: Breaking News

Property firm boss guilty over HMO safety: sentencing next week

The director of a property management firm has been found guilty of nine offences of breaching regulations relating to a house...

13 December 2017

From: Breaking News

Watchdog acts after eviction firm suggests tenants are 'household pests'

An eviction company called Remove A Tenant has been the subject of a complaint after a Facebook post which implied tenants...

06 December 2017

From: Breaking News

Leasehold: Conveyancers want unfair fees and dodgy services ended

The Conveyancing Association has made a wide-ranging response to the government’s call for evidence on the regulation of letting and managing...

04 December 2017

From: Breaking News

London agency slapped on wrist for wrongly-targeted flyer

A complaint to the Advertising Standards Authority says a flyer from an estate agency suggesting that a property was to let...

22 November 2017

From: Breaking News

'Prepare for retaliatory eviction disputes' urges legal expert

A leading legal expert specialising in the private rental market says the sector should set up basic procedures to protect against...

01 November 2017

From: Breaking News

Agents must back government lettings plans says PropTech boss

PropTech company PayProp says the government’s outline proposal for greater regulation of the private rental sector should be treated as good...

23 October 2017

From: Breaking News

Lettings agencies to be awarded 'star ratings' in new review process

Newham council in London has published the UK’s first ever ratings scheme for letting agents, in which firms receive anything from...

18 October 2017

From: Breaking News

Agency probed by Trading Standards after complaints by tenants

A London letting agency with connections to Westminster council is now being investigated by the same council’s trading standards department. CityWest Homes...

16 October 2017

From: Breaking News

MPs launch new probe into private rental sector regulation

The powerful and all-party Communities & Local Government Select Committee of MPs has launched a new enquiry into improving the quality...

13 October 2017

From: Breaking News

Agency amends advert after complaint about missing VAT figure

An estate agency in Bournemouth has amended an advertisement after a complaint to a watchdog about the absence of any reference...

27 September 2017

From: Breaking News

Agent removes website claim after advertising watchdog intervenes

Bob Parry Lettings, a north Wales agency, has removed a claim from its website concerning a plot of land, following a...

13 September 2017

From: Breaking News

Inventory clerks say it's no surprise lettings complaints are surging

The Association of Independent Inventory Clerks says it is not surprised the majority of complaints made to The Property Redress Scheme...

11 September 2017

From: Breaking News

MPs wary of 'unintended consequences' of fees ban

The majority of MPs speaking at a House of Commons debate yesterday acknowledged they are wary of the 'unintended consequences' of...

07 September 2017

From: Breaking News

TPO expels agency failing to honour compensation to landlord

The Property Ombudsman has expelled a London lettings and estate agency after it failed to honour a compensation payment to a...

24 August 2017

From: Breaking News

Big surge in complaints over property management and deposits

The Property Redress Scheme, one of three approved redress operations, says it saw a 33 per cent increase in membership in...

15 August 2017

From: Breaking News

Council to have star-rating system for all letting agencies in its area

Newham council is to set up the UK’s first letting agents rating scheme to protect residents and landlords from rogue agents.   The...

07 August 2017

From: Breaking News

Tech firm says agents could reduce complaints - by using more tech

A PropTech firm claims more effective use of technology and automation by letting agents could reduce the number of complaints made...

03 August 2017

From: Breaking News

Call for unregulated eviction firms to sign up to redress schemes

One of the leading eviction specialists is calling for unregulated companies offering similar services to sign up to redress schemes in...

26 July 2017

From: Breaking News

Dawn raid reveals shocking London private rental overcrowding

Council officers discovered men living mattress to mattress inside a run-down flat above a commercial premises during a dawn raid.   Police and...

24 July 2017

From: Breaking News

MP resumes bid to allow private tenants to sue over squalid conditions

Labour MP Karen Buck is to reintroduce her Private Members Bill into Parliament today - and if it is passed, she...

19 July 2017

From: Breaking News

Call for independent complaints body to be set up for private renting

Private renters aren’t pressing agents and landlords to carry out repairs to their home over fears they’ll be evicted, claims Citizens...

14 July 2017

From: Breaking News

Lettings operators face criminal confiscations over illegal micro-flats

A lettings firm and a property management company that converted a family home into micro flats have been found guilty of...

07 July 2017

From: Breaking News

Rent guarantor service clarifies website after ad watchdog steps in

A rent guarantor operator has changed the wording of a description of its services on its own website following the intervention...

28 June 2017

From: Breaking News

TPO makes year's biggest compensation award against letting agent

The annual report of The Property Ombudsman, released today, reveals that the largest compensation award of the year has been made...

22 June 2017

From: Breaking News

Watchdog upholds complaints made against rental property listing

Government watchdog the Advertising Standards Authority (ASA) has upheld four complaints made against a Liverpool letting agency. The complaints were made against...

14 June 2017

From: Breaking News

Landlords fined for fire safety failings, mould and dangerous wiring

Two landlords have been fined almost £14,000 for breaching a multitude of property management regulations. Abdul Qadir, 56, and Dr Mohammed Anwar,...

12 June 2017

From: Breaking News

‘Agents ignoring fees ban should be hit with heavy fines’ - CIEH

Large letting agents found to be flouting the incoming ban on letting agent fees should receive fines up to £30,000 to...

07 June 2017

From: Breaking News

New joint chairs for lettings industry trade body

Lettings industry regulatory trade body the Association of Independent Inventory Clerks (AIIC) has announced the appointment of two new joint chairs...

07 June 2017

From: Breaking News

Trade group wants new government to improve slow court process

The Residential Landlords’ Association is demanding that the new government improves the “slow, complex, and underfunded” system which means that it...

23 May 2017

From: Breaking News

TPO expels two letting agencies after complex investigations

Two lettings agencies have been expelled from The Property Ombudsman redress scheme.   As we reported when the story broke yesterday afternoon, one...

18 May 2017

From: Breaking News

Two letting agencies expelled from The Property Ombudsman redress scheme

Two lettings agencies have this afternoon been expelled from The Property Ombudsman redress scheme. In one case, TPO expelled Lettings Solutions Ltd...

17 May 2017

From: Breaking News

Airbnb changes website after complaint over cost estimate

Airbnb has changed details on its website following a complaint to the Advertising Standards Authority.   The short-let platform’s website, seen on December...

10 May 2017

From: Breaking News

Agent reveals 6,000 private rental complaints - only one prosecution

A prominent campaigning letting agent has discovered that more than 6,000 tenants in one region alone have complained to local authorities...

08 May 2017

From: Breaking News

Letting agents and landlords warned on empty homes and vermin

A council is warning agents and landlords not to sit on long term vacant properties.   The warning, from Liverpool council, comes as...

20 March 2017

From: Breaking News

£15,000 fine for failing to license and manage HMO

A landlady has been fined £15,000 for failing to license and manage a house in multiple occupation.    Sharon Jacobs was also ordered...

13 March 2017

From: Breaking News

Lettings firm pledges to remove testimonials after complaint

Bristol lettings agency Livnlet has told the Advertising Standards Authority it is removing four testimonials from its website after a complaint...

22 February 2017

From: Breaking News

Controversial lettings agency shuts office with no notice

A letting agency at the centre of a controversy following a ruling by The Property Ombudsman has shut its office and...

15 February 2017

From: Breaking News

Agency withdraws publicity after complaint over portal claim

Northwood GB has withdrawn a circular following a complaint regarding a reference to Rightmove visits.   A circular for Northwood GB stated: “Did...

15 February 2017

From: Breaking News

Section 21: few tenants and councils use new powers - claim

A BBC survey claims that powers to combat so-called ‘revenge evictions’ are not being used by the majority of councils in...

10 February 2017

From: Breaking News

Fraudster jailed after keeping 'holding deposits' from tenants

A fraudster has been jailed after being convicted on nine counts of fraud, theft and forgery relating to property firms which...

09 February 2017

From: Breaking News

Council claims it receives 2,000 private rental complaints annually

Sheffield council claims it receives 2,000 complaints relating to private rental sector conditions each year - and in one month it...

29 December 2016

From: Breaking News

Room rental site changes wording after advertising watchdog intervenes

Property sharing platform Ace Relocations has changed the wording of a listing on its website after a complaint was lodged with...

14 December 2016

From: Breaking News

Tenants worsen problems by not telling agents and landlords - survey

Almost one in four landlords say delays by tenants informing them about maintenance issues in their homes have resulted in more...

12 December 2016

From: Breaking News

Campaign set up to 'force' government to honour fees ban

A campaign group has been refocussed with the objective of making the government honour its Autumn Statement pledge to ban letting...

08 December 2016

From: Breaking News

Council proposes one of UK's largest lettings licensing regimes

The local council in Nottingham wants to introduce a city-wide licensing scheme of all landlords across its estimated 43,000 private rental...

05 December 2016

From: Breaking News

Online agent changes website after complaint to ad watchdog

The Advertising Standards Authority has received a complaint about a claim which was on an online letting agency’s website suggesting it...

30 November 2016

From: Breaking News

Council request to extend To Let board ban rejected by government

Brighton and Hove council has failed in its bid to win government backing to ban To Let boards. The council sought government...

22 November 2016

From: Breaking News

Twitter debate tomorrow to inform agents on S21 regulations

Repair reporting specialist Fixflo and software provider VTUK are teaming up to provide what is believed to be the first Twitter debate...

15 November 2016

From: Breaking News

Letting agency's advertisement banned over inaccuracies

Two complaints about an advertisement for a property have been upheld by a watchdog - which has now banned a letting...

26 October 2016

From: Breaking News

Hefty fine for buy to let owner who dumped rubbish from rental flats

A landlord has received a £5,620 court bill after he pleaded guilty to three fly tipping offences. John Hills - who ironically...

07 October 2016

From: Breaking News

'Raise your standards' The Property Ombudsman tells letting agents

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

More details emerge of agents expelled by The Property Ombudsman

On Friday afternoon Letting Agent Today broke the news of four letting agencies being expelled by The Property Ombudsman - and...

03 October 2016

From: Breaking News

The Property Ombudsman expels four lettings and estate agencies

Four separate estate and letting agencies have been expelled from membership of The Property Ombudsman and from registration for lettings redress...

30 September 2016

From: Breaking News

New warning to letting firms over need for accurate advertising

The Associaton of Independent Inventory Clerks is warning agents and others in the lettings sector to be careful when preparing advertising...

29 September 2016

From: Breaking News

Ad watchdog steps in as agency shows wrong ombudsman logo

The Advertising Standards Authority has stepped in to ensure that a letting agency displays the correct logo for the redress organisation...

28 September 2016

From: Breaking News

Agent who stole thousands from clients has sentence appeal dismissed

A letting agent who stole more than £400,000 from clients has had her sentence appeal dismissed by judges. Amy Williams, who part-owned Williams...

19 September 2016

From: Breaking News

Letting agents and landlord fined over £20,000

A letting agency and one of its landlords have been fined over £20,000 and given criminal records for failing to licence...

15 September 2016

From: Breaking News

Victory for private rental sector as council drops licensing idea

It appears that Wandsworth Council has backed away from a decision to implement a new landlord licensing scheme.   Research by London Property...

08 September 2016

From: Breaking News

Complaint over letting firm's claim on smoke and carbon monoxide alarms

A lettings sector supply company has had to amend an advertisment after a complaint about its “misleading” statement over smoke and...

31 August 2016

From: Breaking News

Campaign group urges complaints to MPs about letting agents' fees

Campaign group Generation Rent has returned to attacking mode with an article criticising letting agents’ fees to tenants and effectively urging...

24 August 2016

From: Breaking News

Warning to agents and landlords: take damp complaints seriously

An industry body says agents and landlords who ignore tenants' complaints about damp and mould could be putting their property at...

17 August 2016

From: Breaking News

Watchdog steps in over online letting agency's fee information

The Advertising Standards Authority has stepped in after receiving a complaint about the display of fees on a letting agency’s website.    The...

10 August 2016

From: Breaking News

Demolished! Lotto winner's illegal outbuilding to let is now rubble...

A millionaire landlord who built an illegal outbuilding at his home has been forced to demolish it after pressure from his...

10 August 2016

From: Breaking News

£6,000 bill for owner who let rental property fall into disrepair

A landlord has been left with a court bill totalling more than £6,000 after allowing a house in to fall into...

29 July 2016

From: Breaking News

Trade body claims credit for review of authority's licensing scheme

Controversial licensing conditions for a city’s landlords have been changed following complaints from an industry group.    Liverpool council has modified the conditions...

15 July 2016

From: Breaking News

£9,000 bill for letting flat in contravention of Prohibition Order

A landlord faces a bill of over £9,000 for putting his tenants at risk of harm.   Jack Kensell of Folkestone was prosecuted...

12 July 2016

From: Breaking News

Letting agency changes its website after watchdog intervenes

A letting agency that claimed it had a 24-hour emergency phone line has changed its advertising - because the service did...

06 July 2016

From: Breaking News

£24,000 bill after repeated serious breaches of fire regulations

A landlord in Milton Keynes has been ordered to pay a total of £24,168.29 for serious breaches of fire safety regulations...

17 June 2016

From: Breaking News

'Let Well' programme aims to stamp out criminal operators

Letting agents in Scotland have started to sign up to a new compliance programme which has the aim of stamping out...

25 May 2016

From: Breaking News

£120,000 in fines for leaseholders and managers of HMO

Magistrates have fined the leaseholders and landlords of a 10-flat property in north London £120,000 after finding they had put the...

20 May 2016

From: Breaking News

Agency changes fees info on portal after ad watchdog steps in

A letting agency has pledged to make its fees information clearer on its Rightmove listings. The Advertising Standards Authority had received a...

11 May 2016

From: Breaking News

TPO expels two letting agencies now banned from redress schemes

As we reported yesterday, The Property Ombudsman has expelled two letting agencies and is warning consumers about the firms, which are...

05 May 2016

From: Breaking News

Two agencies expelled from TPO and barred from other redress schemes

Consumers are being warned by The Property Ombudsman redress scheme about the actions of two lettings agents based in Southampton.  Both agencies,...

04 May 2016

From: Breaking News

Industry body warns of Universal Credit 'disaster' for private rental sector

A trade body is warning that the government’s new Universal Credit payments could have a disastrous impact on private lettings with...

20 April 2016

From: Breaking News

Council claims 90% of letting agents breaking the law over display of fees

A local council claims around 90 per cent of the 100 or so letting agents operating within its area are breaking...

01 April 2016

From: Breaking News

Suspended prison sentence for failing to have gas boiler safety-checked

A London landlord has been given an eight week suspended prison sentence after failing to have a gas boiler in a...

22 March 2016

From: Breaking News

New fly-on-the-wall eviction TV series starts this evening

This evening at 9pm sees the start of a second season of Nightmare Tenants, Slum Landlords on Channel 5.  The 10-part series...

09 March 2016

From: Breaking News

Lettings groups modify advertisements after complaints to watchdog

Three lettings groups have modified their advertisements after complaints were received by the Advertising Standards Authority. The UK Association of Letting Agents...

02 March 2016

From: Breaking News

Letting agent guilty of nine fraud offences involving £157,250

A former letting agent has pleaded guilty of nine offences of fraud involving the retention of deposits and rents belonging to...

22 February 2016

From: Breaking News

Legal expert alarmed at agents not compliant with new tenancy regulations

A legal expert is claiming that changes to S21 eviction procedures introduced back in October are not being adhered to by...

08 February 2016

From: Breaking News

Labour MP claims councils take 'soft' approach towards buy to let rogues

Labour MP Karen Buck is accusing local authorities of taking a ’softly, softly’ approach to rogue letting agents and landlords. Buck, whose...

19 January 2016

From: Breaking News

Failure to provide gas certificate leads to community service and hefty fine

A private landlord has been prosecuted after failing to provide gas safety certificates for two rented properties.  Harrogate Magistrates’ Court heard that...

11 January 2016

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

Responding to complaints on social media

The huge increase of social media as a business tool has changed the way in which we communicate with our customers....

16 December 2015

From: Sponsored Content

One in three agents and landlords have 'refused' a repair, claim tenants

Another survey suggests that approaching 50 per cent of tenants experience unreasonable delays in getting repair work done - and one...

03 December 2015

From: Breaking News

Advertising body updates guidance on display of letting agents' fees

The body which issues codes of advertising has issued new guidance for letting agents on how to publicise rental fees in...

13 November 2015

From: Breaking News

Council's new powers to fine agents flouting redress schemes

One of Britain’s largest local authorities has beefed up its powers so it can issue fines of up to £5,000 on...

12 November 2015

From: Breaking News

Agents say new law would make it harder to control anti-social tenants

New legislation designed to reform Scotland’s private rental sector could make it harder for agents and landlords to tackle anti-social behaviour...

04 November 2015

From: Breaking News

Almost two-thirds of enquiries to Ombudsman are about lettings issues

The number of enquiries concerning lettings issues received by The Property Ombudsman in the past year was almost double the number of...

20 October 2015

From: Breaking News

MPs clash on whether tenants should sue landlords over property conditions

Labour MP Karen Buck want private tenants to be able to sue their landlords if they rent in what are considered...

19 October 2015

From: Breaking News

Letting agency gets maximum fine for not giving information to council

A letting agency has received a maximum £5,000 fine after apparently ignoring a request for information from a local council.  Hamlet Homes...

15 October 2015

From: Breaking News

Landlords' top gripe is extortionate letting agent fees (says online agency)

The most common complaint about high street lettings agents amongst landlords is that they charge extortionate fees - that is the...

05 October 2015

From: Breaking News

Almost 90% of tenants have no idea about new Section 21 eviction rules

Some 88 per cent of tenants say they are unaware of the new law introduced this week intended to protect them...

02 October 2015

From: Breaking News

Rajeev Nayyar, Managing Director of Fixflo

Who are you? I’m the managing director of Fixflo and before starting Fixflo I worked as a property lawyer in London and...

14 September 2015

From: 60 Second Interview

Watchdog praises letting agent for amending advert after complaint

The Advertising Standards Authority has praised a letting agency after it agreed to amend an advertisement following a complaint - meaning...

09 September 2015

From: Breaking News

Rogue landlord faces £15,000 bill after tenants' complaints

A landlord whose Home in Multiple Occupation was closed down by the local council has been left with a court bill...

07 September 2015

From: Breaking News

Warning to students to avoid scam online agents and landlords

New student tenants have been urged to be vigilent and not fall victim to fake online letting agents and landlords. The National...

04 September 2015

From: Breaking News

Property Ombudsman expels central London letting agency

Bruten & Co Limited, a sales and lettings agent based in Notting Hill Gate, London, has been expelled from membership of...

03 September 2015

From: Breaking News

Survey confirms landlords recognise vital role of letting agents

A survey of 500 landlords suggest the vast majority want to avoid contact with tenants and instead want letting agents to handle property...

02 September 2015

From: Breaking News

Code of Practice for Letting Agents consultation launched

The Scottish Government has launched a consultation period for its proposed Code of Practice for Letting Agents.  The proposed Code of Practice...

26 August 2015

From: Breaking News

Inventory association launches new training courses

The Association of Independent Inventory Clerks, known as the AIIC, has announced the details of two new training courses taking place...

25 August 2015

From: Sponsored Content

Inventory association launches new training courses

The Association of Independent Inventory Clerks, known as the AIIC, has announced the details of two new training courses taking place...

25 August 2015

From: Breaking News

Simple discussion 'defuses 30% of tenant complaints' - claim

Tenancy deposit protection scheme mydeposits says almost a third of its notified disputes between tenants and agents or landlords do not...

12 August 2015

From: Breaking News

Redress scheme expels letting agent for not paying compensation

The Property Redress Scheme has expelled a letting agency following non-compliance with a redress decision. The complaint regarded a holding deposit. The...

11 August 2015

From: Breaking News

Convicted stalker denied licence for buy to let property

A local authority has refused to issue a private landlord licence after it was revealed the applicant had a conviction for...

29 July 2015

From: Breaking News

Landlord pays out thousands after illegal eviction

A landlord has been ordered to pay a fine and costs of £2,925 for unlawfully evicting a tenant from a house...

24 July 2015

From: Breaking News

Council probes over 200 complaints into lettings sector

A council in an area with one of the country’s largest private lettings sectors says it has launched investigations into more...

23 July 2015

From: Breaking News

Agent expelled by one redress scheme, suspended by another

Allen & Crane Estates, a sales and lettings agent based in Burnham near Slough, has been expelled from membership of The...

21 July 2015

From: Breaking News

£25,000 penalty for breaching safety and licence rules

A landlord who did not have the required licence for the number of tenants living in his property, and who also...

20 July 2015

From: Breaking News

Advertising watchdog bans 'misleading' landlord insurance ad

The Advertising Standards Authority has banned a radio advertisement for Direct Line Landlord Insurance because it has been judged to be...

16 July 2015

From: Breaking News

Agency expelled by Ombudsman after series of failures

An agency has been expelled from The Property Ombudsman scheme for a minimum of two years after failing to comply with...

13 July 2015

From: Breaking News

How to ride the digital wave legally and fairly

The internet and rapidly evolving digital landscape has revolutionised the way people buy and sell properties. With some reports suggesting 95 per...

03 July 2015

From: Features

Video round up 03.07.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video roundup of news from Estate Agent Today and Letting Agent Today, featuring stories on complaints lodged...

03 July 2015

From: Video Articles

Let’s get our act together

This month has marked a real change in the way the private lettings sector is perceived - and it’s a perception...

19 June 2015

From: Features

It's time for OTM to drop the exclusivity rule

Yesterday we heard about the letter from the CMA warning agents about anti-competitive behaviour. Today, in a scoop for Estate Agent...

04 June 2015

From: Features

TPO and Northwood take part in job swap

An officer from The Property Ombudsman Scheme (TPO) and a member of staff from Northwood recently switched roles for a week...

04 June 2015

From: Breaking News

It’s time to consign sole agencies to history

This publication recently reported on Russell Quirk's latest attempt to upset the establishment, this time by attacking the hallowed ground of...

29 May 2015

From: Features

Fee disclosure: Are you ready for an inspection?

Earlier this week we passed the official deadline for letting agents to fully publicise their fees as well as providing evidence of which...

29 May 2015

From: Features

Oh no, not another complaint...

OK, you’ve had your fun. Now let’s leave the regulators regulate and work for the public. If you don’t know what...

22 May 2015

From: Features

Fire threat HMO landlord receives hefty fine

A landlord in Coventry has been handed a £3,350 fine after a house in multiple occupation under his ownership was found...

12 May 2015

From: Breaking News

Over the next five years, let’s talk - but not to ourselves

So, a sigh of relief.  Most agents will be pleased with the election result - even if they are not Tory supporters...

08 May 2015

From: Features

Do estate agents use undue influence?

The issue of some estate agents insisting that buyers and/or sellers use a particular solicitor or conveyancer has reared its ugly...

08 May 2015

From: Features

Landlords blast BBC over 'negative' Panorama

The Residential Landlords Association says it has “deep concerns” over the Panorama programme broadcast early this week claiming that landlords were...

30 April 2015

From: Breaking News

Zero Deposit Zero Deposit Zero Deposit