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KEYWORD "Complaints" - 83 RESULTS
'Prepare for retaliatory eviction disputes' urges legal expert

A leading legal expert specialising in the private rental market says the sector should set up basic procedures to protect against...

01 November 2017

From: Breaking News

Agents must back government lettings plans says PropTech boss

PropTech company PayProp says the government’s outline proposal for greater regulation of the private rental sector should be treated as good...

23 October 2017

From: Breaking News

Lettings agencies to be awarded 'star ratings' in new review process

Newham council in London has published the UK’s first ever ratings scheme for letting agents, in which firms receive anything from...

18 October 2017

From: Breaking News

Agency probed by Trading Standards after complaints by tenants

A London letting agency with connections to Westminster council is now being investigated by the same council’s trading standards department. CityWest Homes...

16 October 2017

From: Breaking News

Inventory clerks say it's no surprise lettings complaints are surging

The Association of Independent Inventory Clerks says it is not surprised the majority of complaints made to The Property Redress Scheme...

11 September 2017

From: Breaking News

MPs wary of 'unintended consequences' of fees ban

The majority of MPs speaking at a House of Commons debate yesterday acknowledged they are wary of the 'unintended consequences' of...

07 September 2017

From: Breaking News

TPO expels agency failing to honour compensation to landlord

The Property Ombudsman has expelled a London lettings and estate agency after it failed to honour a compensation payment to a...

24 August 2017

From: Breaking News

Big surge in complaints over property management and deposits

The Property Redress Scheme, one of three approved redress operations, says it saw a 33 per cent increase in membership in...

15 August 2017

From: Breaking News

Council to have star-rating system for all letting agencies in its area

Newham council is to set up the UK’s first letting agents rating scheme to protect residents and landlords from rogue agents.   The...

07 August 2017

From: Breaking News

Tech firm says agents could reduce complaints - by using more tech

A PropTech firm claims more effective use of technology and automation by letting agents could reduce the number of complaints made...

03 August 2017

From: Breaking News

Call for unregulated eviction firms to sign up to redress schemes

One of the leading eviction specialists is calling for unregulated companies offering similar services to sign up to redress schemes in...

26 July 2017

From: Breaking News

Dawn raid reveals shocking London private rental overcrowding

Council officers discovered men living mattress to mattress inside a run-down flat above a commercial premises during a dawn raid.   Police and...

24 July 2017

From: Breaking News

MP resumes bid to allow private tenants to sue over squalid conditions

Labour MP Karen Buck is to reintroduce her Private Members Bill into Parliament today - and if it is passed, she...

19 July 2017

From: Breaking News

Call for independent complaints body to be set up for private renting

Private renters aren’t pressing agents and landlords to carry out repairs to their home over fears they’ll be evicted, claims Citizens...

14 July 2017

From: Breaking News

Lettings operators face criminal confiscations over illegal micro-flats

A lettings firm and a property management company that converted a family home into micro flats have been found guilty of...

07 July 2017

From: Breaking News

TPO makes year's biggest compensation award against letting agent

The annual report of The Property Ombudsman, released today, reveals that the largest compensation award of the year has been made...

22 June 2017

From: Breaking News

Watchdog upholds complaints made against rental property listing

Government watchdog the Advertising Standards Authority (ASA) has upheld four complaints made against a Liverpool letting agency. The complaints were made against...

14 June 2017

From: Breaking News

New joint chairs for lettings industry trade body

Lettings industry regulatory trade body the Association of Independent Inventory Clerks (AIIC) has announced the appointment of two new joint chairs...

07 June 2017

From: Breaking News

Trade group wants new government to improve slow court process

The Residential Landlords’ Association is demanding that the new government improves the “slow, complex, and underfunded” system which means that it...

23 May 2017

From: Breaking News

TPO expels two letting agencies after complex investigations

Two lettings agencies have been expelled from The Property Ombudsman redress scheme.   As we reported when the story broke yesterday afternoon, one...

18 May 2017

From: Breaking News

Two letting agencies expelled from The Property Ombudsman redress scheme

Two lettings agencies have this afternoon been expelled from The Property Ombudsman redress scheme. In one case, TPO expelled Lettings Solutions Ltd...

17 May 2017

From: Breaking News

Airbnb changes website after complaint over cost estimate

Airbnb has changed details on its website following a complaint to the Advertising Standards Authority.   The short-let platform’s website, seen on December...

10 May 2017

From: Breaking News

Agent reveals 6,000 private rental complaints - only one prosecution

A prominent campaigning letting agent has discovered that more than 6,000 tenants in one region alone have complained to local authorities...

08 May 2017

From: Breaking News

Letting agents and landlords warned on empty homes and vermin

A council is warning agents and landlords not to sit on long term vacant properties.   The warning, from Liverpool council, comes as...

20 March 2017

From: Breaking News

£15,000 fine for failing to license and manage HMO

A landlady has been fined £15,000 for failing to license and manage a house in multiple occupation.    Sharon Jacobs was also ordered...

13 March 2017

From: Breaking News

Controversial lettings agency shuts office with no notice

A letting agency at the centre of a controversy following a ruling by The Property Ombudsman has shut its office and...

15 February 2017

From: Breaking News

Fraudster jailed after keeping 'holding deposits' from tenants

A fraudster has been jailed after being convicted on nine counts of fraud, theft and forgery relating to property firms which...

09 February 2017

From: Breaking News

Council claims it receives 2,000 private rental complaints annually

Sheffield council claims it receives 2,000 complaints relating to private rental sector conditions each year - and in one month it...

29 December 2016

From: Breaking News

Tenants worsen problems by not telling agents and landlords - survey

Almost one in four landlords say delays by tenants informing them about maintenance issues in their homes have resulted in more...

12 December 2016

From: Breaking News

Campaign set up to 'force' government to honour fees ban

A campaign group has been refocussed with the objective of making the government honour its Autumn Statement pledge to ban letting...

08 December 2016

From: Breaking News

Council proposes one of UK's largest lettings licensing regimes

The local council in Nottingham wants to introduce a city-wide licensing scheme of all landlords across its estimated 43,000 private rental...

05 December 2016

From: Breaking News

Online agent changes website after complaint to ad watchdog

The Advertising Standards Authority has received a complaint about a claim which was on an online letting agency’s website suggesting it...

30 November 2016

From: Breaking News

Council request to extend To Let board ban rejected by government

Brighton and Hove council has failed in its bid to win government backing to ban To Let boards. The council sought government...

22 November 2016

From: Breaking News

Letting agency's advertisement banned over inaccuracies

Two complaints about an advertisement for a property have been upheld by a watchdog - which has now banned a letting...

26 October 2016

From: Breaking News

'Raise your standards' The Property Ombudsman tells letting agents

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

More details emerge of agents expelled by The Property Ombudsman

On Friday afternoon Letting Agent Today broke the news of four letting agencies being expelled by The Property Ombudsman - and...

03 October 2016

From: Breaking News

The Property Ombudsman expels four lettings and estate agencies

Four separate estate and letting agencies have been expelled from membership of The Property Ombudsman and from registration for lettings redress...

30 September 2016

From: Breaking News

Agent who stole thousands from clients has sentence appeal dismissed

A letting agent who stole more than £400,000 from clients has had her sentence appeal dismissed by judges. Amy Williams, who part-owned Williams...

19 September 2016

From: Breaking News

Letting agents and landlord fined over £20,000

A letting agency and one of its landlords have been fined over £20,000 and given criminal records for failing to licence...

15 September 2016

From: Breaking News

Victory for private rental sector as council drops licensing idea

It appears that Wandsworth Council has backed away from a decision to implement a new landlord licensing scheme.   Research by London Property...

08 September 2016

From: Breaking News

Campaign group urges complaints to MPs about letting agents' fees

Campaign group Generation Rent has returned to attacking mode with an article criticising letting agents’ fees to tenants and effectively urging...

24 August 2016

From: Breaking News

Warning to agents and landlords: take damp complaints seriously

An industry body says agents and landlords who ignore tenants' complaints about damp and mould could be putting their property at...

17 August 2016

From: Breaking News

Demolished! Lotto winner's illegal outbuilding to let is now rubble...

A millionaire landlord who built an illegal outbuilding at his home has been forced to demolish it after pressure from his...

10 August 2016

From: Breaking News

£6,000 bill for owner who let rental property fall into disrepair

A landlord has been left with a court bill totalling more than £6,000 after allowing a house in to fall into...

29 July 2016

From: Breaking News

Trade body claims credit for review of authority's licensing scheme

Controversial licensing conditions for a city’s landlords have been changed following complaints from an industry group.    Liverpool council has modified the conditions...

15 July 2016

From: Breaking News

'Let Well' programme aims to stamp out criminal operators

Letting agents in Scotland have started to sign up to a new compliance programme which has the aim of stamping out...

25 May 2016

From: Breaking News

TPO expels two letting agencies now banned from redress schemes

As we reported yesterday, The Property Ombudsman has expelled two letting agencies and is warning consumers about the firms, which are...

05 May 2016

From: Breaking News

Two agencies expelled from TPO and barred from other redress schemes

Consumers are being warned by The Property Ombudsman redress scheme about the actions of two lettings agents based in Southampton.  Both agencies,...

04 May 2016

From: Breaking News

Industry body warns of Universal Credit 'disaster' for private rental sector

A trade body is warning that the government’s new Universal Credit payments could have a disastrous impact on private lettings with...

20 April 2016

From: Breaking News

Lettings groups modify advertisements after complaints to watchdog

Three lettings groups have modified their advertisements after complaints were received by the Advertising Standards Authority. The UK Association of Letting Agents...

02 March 2016

From: Breaking News

Letting agent guilty of nine fraud offences involving £157,250

A former letting agent has pleaded guilty of nine offences of fraud involving the retention of deposits and rents belonging to...

22 February 2016

From: Breaking News

Legal expert alarmed at agents not compliant with new tenancy regulations

A legal expert is claiming that changes to S21 eviction procedures introduced back in October are not being adhered to by...

08 February 2016

From: Breaking News

Labour MP claims councils take 'soft' approach towards buy to let rogues

Labour MP Karen Buck is accusing local authorities of taking a ’softly, softly’ approach to rogue letting agents and landlords. Buck, whose...

19 January 2016

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

Responding to complaints on social media

The huge increase of social media as a business tool has changed the way in which we communicate with our customers....

16 December 2015

From: Sponsored Content

One in three agents and landlords have 'refused' a repair, claim tenants

Another survey suggests that approaching 50 per cent of tenants experience unreasonable delays in getting repair work done - and one...

03 December 2015

From: Breaking News

Council's new powers to fine agents flouting redress schemes

One of Britain’s largest local authorities has beefed up its powers so it can issue fines of up to £5,000 on...

12 November 2015

From: Breaking News

Almost two-thirds of enquiries to Ombudsman are about lettings issues

The number of enquiries concerning lettings issues received by The Property Ombudsman in the past year was almost double the number of...

20 October 2015

From: Breaking News

MPs clash on whether tenants should sue landlords over property conditions

Labour MP Karen Buck want private tenants to be able to sue their landlords if they rent in what are considered...

19 October 2015

From: Breaking News

Almost 90% of tenants have no idea about new Section 21 eviction rules

Some 88 per cent of tenants say they are unaware of the new law introduced this week intended to protect them...

02 October 2015

From: Breaking News

Rogue landlord faces £15,000 bill after tenants' complaints

A landlord whose Home in Multiple Occupation was closed down by the local council has been left with a court bill...

07 September 2015

From: Breaking News

Warning to students to avoid scam online agents and landlords

New student tenants have been urged to be vigilent and not fall victim to fake online letting agents and landlords. The National...

04 September 2015

From: Breaking News

Property Ombudsman expels central London letting agency

Bruten & Co Limited, a sales and lettings agent based in Notting Hill Gate, London, has been expelled from membership of...

03 September 2015

From: Breaking News

Survey confirms landlords recognise vital role of letting agents

A survey of 500 landlords suggest the vast majority want to avoid contact with tenants and instead want letting agents to handle property...

02 September 2015

From: Breaking News

Code of Practice for Letting Agents consultation launched

The Scottish Government has launched a consultation period for its proposed Code of Practice for Letting Agents.  The proposed Code of Practice...

26 August 2015

From: Breaking News

Inventory association launches new training courses

The Association of Independent Inventory Clerks, known as the AIIC, has announced the details of two new training courses taking place...

25 August 2015

From: Sponsored Content

Inventory association launches new training courses

The Association of Independent Inventory Clerks, known as the AIIC, has announced the details of two new training courses taking place...

25 August 2015

From: Breaking News

Simple discussion 'defuses 30% of tenant complaints' - claim

Tenancy deposit protection scheme mydeposits says almost a third of its notified disputes between tenants and agents or landlords do not...

12 August 2015

From: Breaking News

Redress scheme expels letting agent for not paying compensation

The Property Redress Scheme has expelled a letting agency following non-compliance with a redress decision. The complaint regarded a holding deposit. The...

11 August 2015

From: Breaking News

Convicted stalker denied licence for buy to let property

A local authority has refused to issue a private landlord licence after it was revealed the applicant had a conviction for...

29 July 2015

From: Breaking News

Council probes over 200 complaints into lettings sector

A council in an area with one of the country’s largest private lettings sectors says it has launched investigations into more...

23 July 2015

From: Breaking News

Agent expelled by one redress scheme, suspended by another

Allen & Crane Estates, a sales and lettings agent based in Burnham near Slough, has been expelled from membership of The...

21 July 2015

From: Breaking News

£25,000 penalty for breaching safety and licence rules

A landlord who did not have the required licence for the number of tenants living in his property, and who also...

20 July 2015

From: Breaking News

Agency expelled by Ombudsman after series of failures

An agency has been expelled from The Property Ombudsman scheme for a minimum of two years after failing to comply with...

13 July 2015

From: Breaking News

How to ride the digital wave legally and fairly

The internet and rapidly evolving digital landscape has revolutionised the way people buy and sell properties. With some reports suggesting 95 per...

03 July 2015

From: Features

Video round up 03.07.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video roundup of news from Estate Agent Today and Letting Agent Today, featuring stories on complaints lodged...

03 July 2015

From: Video Articles

Let’s get our act together

This month has marked a real change in the way the private lettings sector is perceived - and it’s a perception...

19 June 2015

From: Features

It's time for OTM to drop the exclusivity rule

Yesterday we heard about the letter from the CMA warning agents about anti-competitive behaviour. Today, in a scoop for Estate Agent...

04 June 2015

From: Features

TPO and Northwood take part in job swap

An officer from The Property Ombudsman Scheme (TPO) and a member of staff from Northwood recently switched roles for a week...

04 June 2015

From: Breaking News

Fee disclosure: Are you ready for an inspection?

Earlier this week we passed the official deadline for letting agents to fully publicise their fees as well as providing evidence of which...

29 May 2015

From: Features

Oh no, not another complaint...

OK, you’ve had your fun. Now let’s leave the regulators regulate and work for the public. If you don’t know what...

22 May 2015

From: Features

Over the next five years, let’s talk - but not to ourselves

So, a sigh of relief.  Most agents will be pleased with the election result - even if they are not Tory supporters...

08 May 2015

From: Features

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