Greater regulation of lettings agents, and all other property professionals, is required to ‘finish the job’ of reforming the industry which...
Archive
26 May 2022
From: Breaking News

A tech firm claims the “vast majority” of agents who use WhatsApp and some other instant messaging platforms are not fully...
19 May 2022
From: Breaking News

A prominent lettings agency chief says the lifecycle of a typical tenancy has been transformed in recent years, as a result...
18 May 2022
From: Breaking News

Propertymark says one lasting legacy of the Grenfell Tower tragedy is that agents letting properties in high rise blocks must engage...
06 May 2022
From: Breaking News

The new material information requirements recently announced by the National Trading Standards Estate and Letting Agency Team will be the topic...
06 May 2022
From: Breaking News

The small number of rental properties listed on websites and portals as Price on Application have now been deemed illegal by...
05 May 2022
From: Breaking News

Propertymark has said that the government’s ban on ground rent on new leasehold properties should go further. The government revealed over the...
25 April 2022
From: Breaking News

Propertymark has stepped up its call for a dedicated Housing Tribunal to improve mediation and enhanced dispute resolution. The trade body also...
08 April 2022
From: Breaking News

Agents have been reminded they can claim tax relief on the membership fees they pay to professional bodies that are approved...
01 April 2022
From: Breaking News

The allAgents reviews platform is calling on letting agents to ensure rental properties’ energy suppliers have up to date meter readings...
29 March 2022
From: Breaking News

Theresa Wallace, the chair of The Lettings Industry Council, has given her backing to compulsory changes to rental property listings introduced...
22 February 2022
From: Breaking News

Trading Standards and the government have jointly announced compulsory new data which must appear on property listings. A property's council tax band or...
21 February 2022
From: Breaking News

For landlords, finding a tenant for a property can be challenging. Today, people expect modern, high quality, clean appliances as standard...
07 January 2022
From: Sponsored Content

ARLA Propertymark has launched a radical programme of reform for the private rental sector - getting in before the government’s own...
15 December 2021
From: Breaking News

How can agents improve their position in society? A report has been published following a roundtable discussion between prominent agency figures...
14 December 2021
From: Breaking News

Perhaps few letting agents consider giving anything like rewards to tenants, but if they did there might be a case for...
13 December 2021
From: Breaking News

Effective enforcement is crucial to stamp out rogue lettings agents and protect consumers says safeagent. In the latest edition of its Effective...
30 November 2021
From: Breaking News

Jersey is calling for views on whether the island’s estate agents should be subject to greater regulation. The island’s Economic and International...
15 November 2021
From: Breaking News

Tell us about your role. I am the Customer Service Technology Group Manager at BSH (group brands include Bosch, NEFF and Siemens)...
02 November 2021
From: 60 Second Interview

Who are you and what does it say on your business card? I’m Nathan Abbott, Head of Change Management at The Lettings...
26 October 2021
From: 60 Second Interview

Research from lettings management software provider teclet shows how important 24/7 transactions are in the industry today. Results show that 33 per...
25 October 2021
From: Breaking News

Home appliances are often an area that can be overlooked when it comes to finalising kitchen designs, but having quality machines...
18 October 2021
From: Sponsored Content

A PropTech chief says there’s substantial opportunity for letting agents to earn more revenue - so long as they understand their...
14 October 2021
From: Breaking News
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A prominent industry supplier is warning the government not to damage the private rental sector in its push to promote ever-more...
05 October 2021
From: Breaking News

New rules out for consultation concerning block management aim to improve professionalism across the sector, root out rogue agents, and increase...
23 August 2021
From: Breaking News

Who are you and what does it say on your business card? I’m Heidi Shackell, CEO of The Lettings Hub. How has your...
19 August 2021
From: 60 Second Interview

The Property Ombudsman and the Royal Institution of Chartered Surveyors are seeking views of agents, landlords and tenants on a new...
13 August 2021
From: Breaking News

Agents using Reapit now have access to tenant due diligence and guarantee firm Homeppl, which will assist in combating rental fraud. Homeppl...
03 August 2021
From: Breaking News

It doesn’t seem that long ago that 2D floorplans were considered cutting edge – but it’s safe to say they’re now...
01 July 2021
From: Sponsored Content

ESTAS has announced that SDL Property Auctions has become an executive partner for the 2021 Forum and Awards sponsored by Coadjute. In...
22 June 2021
From: Breaking News

Over the last 15 months (basically since the ‘c’ word entered our daily vocabulary) agent websites has become more crucial than...
21 June 2021
From: Sponsored Content

Agents managing properties with halogen or high-energy fluorescent lights will have to switch in the near future. The government is to ban...
10 June 2021
From: Breaking News

Now is the ideal time for agents to consider their PropTech needs, as lockdown restrictions ease significantly and firms draw up...
26 May 2021
From: Breaking News

Propertymark has produced new guidance for letting agents in the wake of the latest step on the roadmap out of Covid restrictions. It says:...
19 May 2021
From: Breaking News

TM Group and sales progression solution mio have signed up as partners for the 2021 ESTAS Forum & Awards, sponsored by...
18 May 2021
From: Breaking News

Another lettings agency has been expelled from The Property Ombudsman scheme for failing to pay an outstanding compensation award - but...
16 April 2021
From: Breaking News

Real estate as an industry has remained unchallenged throughout all of these years. For the industry worth more than 217 trillion...
19 March 2021
From: Sponsored Content

Rightmove has set out its innovation programme for the private rental sector. The portal has given over a substantial amount of its...
01 March 2021
From: Breaking News

A clampdown on letting agents who fail to safeguard landlords’ and tenants’ money is now underway. A statement from the National Trading Standards...
24 February 2021
From: Breaking News

The National Trading Standards Estate and Letting Agents Team is appealing to the industry to be eagle-eyed for scams. This follows the...
22 February 2021
From: Breaking News

The new chief executive of Propertymark says being a member of the Association of Residential Letting Agents is a sign of...
26 January 2021
From: Breaking News

The architect of the Regulation of Property Agents working group - which has called for agents to be trained and licensed...
10 December 2020
From: Breaking News

The UK Association of Lettings Agents is recommending transparency in relation to the disclosure of referral fees to landlord clients. Last month...
09 December 2020
From: Breaking News

One of the government’s approved client money protection schemes claims over 10 lettings agencies a week are closing. Client Money Protect makes the...
03 December 2020
From: Breaking News

An overwhelming 98 per cent of agents who are members of The Property Ombudsman scheme pay compensation when an investigation is...
01 December 2020
From: Breaking News

A new app claims to make it easier for agents to create virtual tours and instantly embed them in property portal...
27 November 2020
From: Breaking News

Agents have another 12 months to make referral fees more transparent according to an update from the National Trading Standards Estate and Letting...
19 November 2020
From: Breaking News

Propertymark is staging a webinar later this month on the topical subject of referral fees. Last month the National Trading Standards for...
06 November 2020
From: Breaking News

A prominent lettings agent and property management expert says the industry has been reluctant to recognise the increasing trend of consumers...
06 November 2020
From: Breaking News

Letting agents and landlords have faced huge change and uncertainty this year, with Covid-19 the major driver. But even before the...
05 November 2020
From: Proptech & Innovation

Putting fingers to keyboard to create blogs and articles isn’t always the easiest job for agents, particularly when meetings, viewings and...
28 October 2020
From: Marketing & Social Media

It’s a given these days that your business needs to be on social media. Consumers spend a large portion of their...
28 October 2020
From: Marketing & Social Media

Generating leads is a crucial and age-old part of estate agency. Before the internet, lead generation was just as important to...
28 October 2020
From: Marketing & Social Media

Staying on top of the numbers and figures in a constantly changing industry can be stressful. Changing property prices can be...
28 October 2020
From: Proptech & Innovation

The free to list portal Residential People is launching a machine-learning platform allowing agents to specifically target local landlords and emphasise...
27 October 2020
From: Breaking News

Agents are being warned to prepare now for likely controls on referral fees, following recommendations made to the government by the...
27 October 2020
From: Breaking News

The Guild of Property Professionals has set out what it thinks letting agents should be considering in the short, medium and...
13 October 2020
From: Breaking News

It appears lettings agents may have escaped the recommended demands for referral fees to be made more transparent to customers. A statement...
02 October 2020
From: Breaking News

One of the leading figures in the PropTech world is warning that letting agents must not be tempted into charging illegal...
08 September 2020
From: Breaking News
The buy-to-let market has grown significantly in recent years as long-term renting becomes more popular and investors continue to see the...
28 May 2020
From: Sponsored Content

The plethora of support companies around Airbnb and other short let platforms in the UK have told the government that it...
18 May 2020
From: Breaking News

From midnight lettings agents in England have been able to resume work thanks to an amendment to Coronavirus legislation that was...
13 May 2020
From: Breaking News

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman. The figures refer...
11 May 2020
From: Breaking News

A real estate litigation partner at a leading law firm is warning that the Coronavirus crisis could lead to an 18...
24 April 2020
From: Breaking News

Hello, and we trust you had as good a weekend as possible in these difficult circumstances. As we start a new week...
30 March 2020
From: Breaking News

Good morning and welcome to the industry’s daily update on how we cope with the challenge of social distancing and self-isolation...
18 March 2020
From: Breaking News

Letting agents will for the first time be able to use Open Banking to process payments more efficiently, following a decision...
11 March 2020
From: Breaking News

The Property Ombudsman is warning agents not to discriminate against tenants through a No DSS or any similar policy. Following the legal...
05 March 2020
From: Breaking News

The safeagent accreditation business says it has helped secure the conviction of a rogue lettings agent who falsely claimed membership of...
05 March 2020
From: Breaking News

The PropTech platform Movebubble has upgraded its features to increase rivalry between lettings agents and thus enhance the renting experience for...
14 February 2020
From: Breaking News

Confusion among renters over the complex Tenant Fees Act could trigger a surge in complaints about agents to redress schemes -...
12 February 2020
From: Breaking News
Property auctions – online or otherwise – can be hugely helpful to sellers, buyers and estate agents. Online auctions, in particular, are...
06 February 2020
From: Sponsored Content

Home ownership is increasingly out of reach for British consumers, who say the market has become expensive and inaccessible and that...
04 February 2020
From: Breaking News

Zoopla says its new digital ‘guide’ programme has been a tremendous success and is evidence that the portal’s investment in new...
27 January 2020
From: Breaking News

If letting agents want more satisfied clients and fewer disputes they should provide better information to tenants. That’s the view of PropTech...
17 December 2019
From: Breaking News

A leading London lettings agent wants increased regulation over Airbnb in a bid to deter criminal activity and anti-social behaviour. Martin Bikhit, managing...
07 November 2019
From: Breaking News

Research by safeagent - the new name for the National Approved Letting Scheme - has found over 130,000 unlicensed properties in...
14 October 2019
From: Breaking News
1. Who are you and what does it say on your business card? Terry Fisher, Marketing Director at Movebubble 2. What is Movebubble...
10 October 2019
From: 60 Second Interview

A call has been made for the best letting agencies and other rental sector professionals to show how they comply with...
01 October 2019
From: Breaking News

Some of the private rental sector’s most experienced and respected experts believe it’s almost inevitable that a housing market crash is...
02 September 2019
From: Breaking News

The Property Ombudsman has announced a slew of expulsions after six agents failed to comply with redress rules. They failed to abide...
12 August 2019
From: Breaking News

Lettings software platform teclet has announced a strategic partnership with the Mortgage Advice Bureau. It means MAB’s intermediary products and services will...
02 August 2019
From: Breaking News

The Ministry of Justice has announced that body-worn cameras must be worn by bailiffs recovering debt from individuals. The ministry adds that...
23 July 2019
From: Breaking News

While we wouldn’t be so bold as to say the government gets its daily fix of property news from the Today...
18 July 2019
From: Breaking News

Letting agencies can reduce the number of complaints about the industry and improve their own customer service and relationships by improving...
26 June 2019
From: Breaking News

A leading buy to let specialist lender says the vast number of BTL mortgage products now on the market has made...
14 June 2019
From: Breaking News

A holiday lettings company says it’s seen a 23 per cent increase in its portfolio over the past year as owners...
10 June 2019
From: Breaking News

The best lettings agents will survive and shine through the ban of fees levied on tenants, which comes into effect this weekend. The...
29 May 2019
From: Breaking News

The National Approved Letting Scheme has rebranded as safeagent. NALS has helped coordinate the safeagent campaign since 2011, focussing during that time...
20 May 2019
From: Breaking News

The Property Ombudsman (TPO) has released its annual report for 2018, showing that for the first time the value of awards...
08 May 2019
From: Breaking News

Who are you and what does it say on your business card? Taha Dar, founder and CEO of SearchSmartly. What is SearchSmartly and...
09 April 2019
From: 60 Second Interview

The council for one of the wealthiest areas in the country says it will be “educating and advising letting agents” on...
27 March 2019
From: Breaking News

An accreditation scheme has been launched for the fast-growing sector of short lets and home sharing. The UK Short Term Accommodation Association,...
12 March 2019
From: Breaking News

Propertymark’s Money Shield service and the National Approved Letting Scheme have each received government approval to operate Client Money Protection schemes. From...
27 February 2019
From: Breaking News

The Property Ombudsman says agents can display weekly rents for homes they market - but they should be displayed alongside monthly...
29 January 2019
From: Breaking News
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There’s been broad support from the lettings sector for the wide-ranging reform of the redress system announced yesterday by housing secretary...
25 January 2019
From: Breaking News

A leading PropTech exponent is supporting the government’s Housing Court initiative, suggesting it could make redress for agents, landlords and tenants...
22 January 2019
From: Breaking News

A new league table of worries for landlords shows exactly why letting agents are needed - and a lot of the...
21 January 2019
From: Breaking News

The number of landlords exiting the market in the East of England is 100 per cent higher than the national average...
27 December 2018
From: Breaking News

Zoopla is withdrawing its lettings listings from Facebook Marketplace, only three months after putting them on. Officially the withdrawal takes place this...
13 December 2018
From: Breaking News

Lettings agents, landlords and consumers are being warned about a growing number of ‘for-profit’ companies claiming to be independent inventory trade...
02 October 2018
From: Breaking News

Leading portals Zoopla and OnTheMarket have today announced that they will both be advertising agents' rental property listings on Facebook Marketplace. Marketplace...
05 September 2018
From: Breaking News

Rent recognition platform CreditLadder, which enables renters to add their payments to their credit history, has announced a partnership which aims...
05 September 2018
From: Breaking News

The rental market is being warned of the dangers from unsafe gas and electricity supplies caused by meter-tampering. Research undertaken by the Grosvenor...
20 August 2018
From: Breaking News

The Advertising Standards Authority has banned an advertisement for a company that helps Airbnb hosts prepare and manage their properties for...
08 August 2018
From: Breaking News

In a world increasingly obsessed with all things digital, it's no surprise that many estate agents are choosing to experiment with...
01 August 2018
From: Sponsored Content

Which?, the consumer body that appears to be taking an increasingly-aggressive line against letting agents and landlords, has now issued a...
23 July 2018
From: Breaking News

Airbnb is facing more attempts to regulate its short lets, this time with the European Commission calling on the platform to...
18 July 2018
From: Breaking News

A PropTech company chief is backing the controversial idea of spot checks on private rental sector properties in a bid to...
28 June 2018
From: Breaking News

Letting agents and others in the private rental sector have responded to the latest government intervention - a review into how...
21 June 2018
From: Breaking News

A leading PropTech entrepreneur has renewed his call for letting agents to use more technology to clean up their act when...
05 June 2018
From: Breaking News

This week marks a major milestone in Mayor of London Sadiq Khan's efforts to crack down on the capital's rogue letting...
23 May 2018
From: Breaking News

Today Trading Standards teams across the country will highlight the work they do to protect landlords and tenants from rogue letting...
22 May 2018
From: Breaking News

How can you use data to benefit and better your business? It’s something you’ll no doubt have asked yourself down the...
21 May 2018
From: Sponsored Content

Consumers' money remains at risk until April 1 2019 is the key message of this year’s SAFEagent Awareness Week. Over the next...
21 May 2018
From: Breaking News

The Property Ombudsman has issued its annual report for 2017 and it makes grim reading for the rental sector - there’s...
17 May 2018
From: Breaking News

A leading PropTech entrepreneur says he welcomes reforms currently moving through Parliament to professionalise the lettings sector - but he wants...
09 May 2018
From: Breaking News

The government has confirmed that all property agents in England will need to be part of an approved Client Money Protection...
04 May 2018
From: Breaking News

The Property Ombudsman is the latest property industry player to throw its support behind the introduction of mandatory qualifications and a...
04 April 2018
From: Breaking News

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...
26 March 2018
From: Breaking News

When it comes to growing your business sustainably, maintaining a brand that is eye-catching and identifiable with your audience is vital...
01 March 2018
From: Sponsored Content

The Treasury has confirmed to Letting Agent Today that the ban on credit card surcharges which came into effect in recent...
16 January 2018
From: Breaking News

The Property Ombudsman scheme has today announced three expulsions of agencies as a result of non-payment of rent or awards. Firstly, a...
10 January 2018
From: Breaking News

Specialist buy to let lender Accord Mortgages says seven per cent of its business in 2017 came from first time landlords...
10 January 2018
From: Breaking News

The Association of Residential Letting Agents has come out against a single government-administered system for Client Money Protection in the private...
11 December 2017
From: Breaking News

You have only until 11.45pm tonight to have your say on government proposals to clamp down on letting and managing agents...
29 November 2017
From: Breaking News

Agency groups have spoken in favour of the government’s call for letting agents to be trained as a mandatory part of...
03 November 2017
From: Breaking News

Trade organisatons have reacted predictably to the government’s latest announcements and publications concerning the private rental sector. Yesterday the Department of Communities...
02 November 2017
From: Breaking News

Industry figures have broadly welcomed the latest consultations and proposed additional regulation for the lettings sector, announced by the government yesterday. The...
19 October 2017
From: Breaking News

Plans for new measures regarding leasehold tenancies to help create “a fairer property management system that works for everyone” have been...
18 October 2017
From: Breaking News

Trading Standards says representatives from 15 departments will today visit lettings and property management firms across London in a bid to...
26 September 2017
From: Breaking News

The annual report of The Property Ombudsman, released today, reveals that the largest compensation award of the year has been made...
22 June 2017
From: Breaking News

At the latest meeting of the Fair Fees Forum, members described the current approach towards landlord licensing as a 'post code...
19 June 2017
From: Breaking News

Who are you? Rebecca Johnston What does it say on your business card? Managing Director (TDS Custodial) What is TDS Custodial? TDS Custodial is a government-approved...
09 June 2017
From: 60 Second Interview

This week, thousands of letting agents will be taking part in SAFEagent Awareness Week 2017. Agents taking part in the event –...
15 May 2017
From: Breaking News

ARLA Propertymark says it will launch a campaign against the government’s proposed ban on letting agents’ fees levied on tenants “in...
10 April 2017
From: Breaking News

The working group set up by the Department of Communities and Local Government to consider Client Money Protection says the scheme...
28 March 2017
From: Breaking News

The Property Ombudsman scheme is backing a national campaign to help more consumers find reputable and trusted businesses and services. Consumers are...
22 March 2017
From: Breaking News

It seems prop-tech is exploding at a scary rate, and the latest brands are all trying to grab our attention by...
17 March 2017
From: Sponsored Content

As the industry awaits the delivery of today's Spring Budget, the National Approved Letting Scheme (NALS) has called on the government...
08 March 2017
From: Breaking News

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...
02 February 2017
From: Sponsored Content

A branch of Foxtons has been fined £2,500 for failing to properly describe a fee charged to tenants. The agency was caught...
11 January 2017
From: Breaking News

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...
14 December 2016
From: Breaking News

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...
11 November 2016
From: Breaking News

Two complaints about an advertisement for a property have been upheld by a watchdog - which has now banned a letting...
26 October 2016
From: Breaking News

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...
04 October 2016
From: Breaking News

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...
13 September 2016
From: Sponsored Content

Several influential industry bodies have thrown their weight behind a review into whether Client Money Protection should be mandatory for letting...
24 August 2016
From: Breaking News

Zoopla is set to launch what it claims to be the world’s first remote-viewing platform called Smart Viewing, enabling house hunters to view property remotely...
06 July 2016
From: Breaking News

The Association of Residential Letting Agents has formally welcomed its new presidential team for the year ahead. Nik Madan succeeds Peter Savage...
21 June 2016
From: Breaking News

The Property Ombudsman scheme has reported a 14 per cent increase in lettings membership since the government made it a legal...
06 June 2016
From: Breaking News

Next week letting agents across the country will be taking part in the fifth annual SAFEagent Awareness Week. The event aims to...
03 June 2016
From: Breaking News

The NFoPP Awarding Body has announced those candidates scoring outstanding achievements in property qualifications completed during 2015. In total, 11 winners were...
17 May 2016
From: Breaking News

As we reported yesterday, The Property Ombudsman has expelled two letting agencies and is warning consumers about the firms, which are...
05 May 2016
From: Breaking News

Consumers are being warned by The Property Ombudsman redress scheme about the actions of two lettings agents based in Southampton. Both agencies,...
04 May 2016
From: Breaking News

Three lettings groups have modified their advertisements after complaints were received by the Advertising Standards Authority. The UK Association of Letting Agents...
02 March 2016
From: Breaking News

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...
23 December 2015
From: 60 Second Interview

PropertyPal, a portal covering Northern Ireland, has launched a new Android app which allows consumers to ‘draw’ a defined area in...
09 December 2015
From: Breaking News

A compliance expert has taken the Advertising Standards Authority to task over its guidance to letting agents on the advertising of...
01 December 2015
From: Breaking News

SAFEagent is calling on the government to use the passage of the Housing Bill through Parliament to make a Client Money...
26 November 2015
From: Breaking News

A survey of one Home Counties area shows that out of about 40 letting agents some 24 appear not to be...
27 October 2015
From: Breaking News

Almost three-quarters of homeowners with interest-only mortgages - many of them buy to let landlords - are worried they may not...
26 October 2015
From: Breaking News

The number of enquiries concerning lettings issues received by The Property Ombudsman in the past year was almost double the number of...
20 October 2015
From: Breaking News

As the Conservative Party conference continues, a leading Tory has warned that "there is much further to go" on removing buy...
05 October 2015
From: Breaking News

The Trading Standards Service has issued a warning to agents, landlords and consumers after independent tests on CO carbon monoxide alarms...
30 September 2015
From: Breaking News

Given that I wrote my last article on the day of the General Election but well before the result was known,...
19 June 2015
From: Features

It’s been a fantastic month here at TenTel as more and more tenants and home owners switch their phone and broadband...
10 June 2015
From: Sponsored Content

As this year’s SAFEagent Awareness Week draws to a close today and thousands of agents have been raising the profile of...
05 June 2015
From: Breaking News

This week over 3,000 letting agents from across the UK will be taking part in the fourth annual SAFEagent Awareness Week...
01 June 2015
From: Breaking News

This publication recently reported on Russell Quirk's latest attempt to upset the establishment, this time by attacking the hallowed ground of...
29 May 2015
From: Features

A set of ‘fees templates’ have been created for letting agents to download ahead of the legal requirement to display details...
21 May 2015
From: Breaking News

I write this article on the day of the General Election so you’ll forgive the political analogies. In particular, how any...