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Graham Awards


Council endorses lettings review website ‘to improve rental stock’

Oxford’s Labour council has given its support to a lettings review website because it claims it will help drive up the quality of rental stock.

Councillor Alex Hollingsworth, who has responsibility for planning and regulation, has backed the Marks Out Of Tenancy site, which allows renters to rate and comment on their agents and landlords..

“Everyone should have the opportunity to live in a decent home which is safe, warm and secure. Poor quality housing has a negative impact on the physical and mental health of the people who live in it” says Hollingsworth.


“The city council sets and enforces minimum standards for Oxford’s private rented sector housing. This new scheme for tenants to rate their experience of renting a home will help to apply pressure to the poorest landlords to improve towards the standards of the best. We must continue to tackle poor quality housing, to benefit the health of all Oxford’s residents and the quality of the city environment.”

In addition, Oxford Student Union is collaborating with the website, claiming the link allows students to “have a better idea of where they’re going to be calling home for the next year before they sign anything.”

Some 28 per cent of Oxford households live in private rented accommodation.

The review site claims to list around 20,000 letting agents from across the UK and says users can see “genuine customer reviews to build up a picture of what the letting agency are like to deal with.”

The site seeks landlords, agencies and trade organisations to join for £24, and in return they have the ability to “respond to tenant reviews” and “proudly display your landlord association or affiliation badges.”

The site claims that to reduce the chances of potentially defamatory reviews going live, all tenant reviews are passed through a 'Bad Word and Defamation Filter'.

  • icon

    A bit one sided, like the idea but why should agents and landlords have to pay to respond.


    The site has protections in place to ensure landlords are using the correct name, are a real person and are connected to the property before they're allowed access to their account. This verification process costs, which is passed on to the landlord.
    Letting agents can use the site to promote their businesses using genuine customer reviews. It's a commercial product that costs to maintain. That cost is passed on to them.

  • icon

    We all know the liberal left hate landlords and anyone making money.

    This will only give them an excuse to trash decent landlord's and letting agent's reputation

  • icon

    Just more landlord bashing with no recourse for poor tenants

  • jeremy clarke

    Why? Why insist on landlords and agents having to verify themselves and pay for the privilege whereas tenants can just continue to spout venom FOC?
    I hope sites like this disappear up their own a********


    We insist landlords and letting agents verify themselves because we do the same to tenants and tenancies to ensure the legitimacy of reviews.
    As this article states: 'all tenant reviews are passed through a 'Bad Word and Defamation Filter'. Reviews are also moderated by a human. Defamatory content is easily reported through the complaints procedure.
    Review sites have been a part of our lives for many years now. Letting agents can use real customer reviews to promote their businesses, attract tenants and landlords, and show they're interested in their customers.

  • icon

    Great and original idea! :) Oh, wait... allagents.co.uk ...


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