Archive

At Tenancy Deposit Scheme (TDS), we're committed to making the deposit protection process as pain-free as possible. From our beginning of...

Two of the most respected figures in the lettings sector are calling on agents, landlords and tenants to consider the future...

A collection of rental experts in a body called The Lettings Industry Council have set out what they want to see...

A tech firm claims the “vast majority” of agents who use WhatsApp and some other instant messaging platforms are not fully...

A guide has been launched to help letting agents put empathy at the heart of customer care and ensure customers benefit...

Remote work could enable over 13m Britons to ultimately live and work outside the major cities, according to research by a...

A PropTech business just acquired by Iamproperty is warning agents to take advantage of what it calls the digital revolution. Openview -...

A study by the Tenancy Deposit Service has found that garden maintenance remains one of the most common reasons behind deposit...

An online lettings agency says two thirds of landlords and tenants have ‘issues’ with their agents - and substantial numbers claim...

Deposit replacement service Ome is launching a new platform for agent and landlord members. The portal, in development since the middle of...

Two agencies have been expelled from The Property Ombudsman scheme for failing to pay compensation awards. Thamlet Estates, based in east London,...

Propertymark, the main industry trade body, has this evening updated its guidance on Covid safety for letting and estate agents in England.  - Isolation...

A report prepared by housing experts in Manchester shows a massive surge in the number of Airbnbs in the city -...

During the last year, the industry has experienced a rollercoaster of highs and lows as agents experienced rental peaks, stock shortages,...

Property should take a leaf from some other industries’ books and embrace increased automation to help the sector recover quicker and...

Five PropTech firms have linked up to produce a so-called White Paper giving a glimpse in what they think the agency...

A lettings agent who sold his business to Chestertons last year has claimed the sector has come to the “end of...

As the summer begins to draw to a close and the letting market regains its stride, attention is turning to the...

Lettings once again dominated the complaints received by The Property Ombudsman according to its latest annual report - out today but...

New rules out for consultation concerning block management aim to improve professionalism across the sector, root out rogue agents, and increase...

The Property Ombudsman and the Royal Institution of Chartered Surveyors are seeking views of agents, landlords and tenants on a new...

Fixflo has announced a new integration partnership with resident engagement and building management software provider Spike Global. Fixflo manages about 1.2m units...

A new web-based listing management platform for small estate agencies is being launched in the UK, claiming to allow modest firms...

I want you to ask yourself a question, what is your reputation? By that I mean your personal reputation and your...

The Dogs Trust campaign ‘lets with pets’ states: “Landlords and letting agencies who exclude pet owners from their properties are missing out...

The Oxfordshire based PropTech founders and software developers of Openview, today announced they have welcomed Pattinson Estate Agents to their list of clients.   Peter Grant,...

A local authority has explained its role in ensuring that a private landlord could arrange for an electrical safety inspection to...

The ban on bailiff-enforced evictions is now finally at an end and from today there is a change to the notice...

PropTech start up Halo claims that what it calls a new “tenant engagement platform” will streamlines the rental onboarding process. The firm...

A referencing service provider has launched a portal designed to improve commission-based revenue streams for letting agents.  Vouch says its Home Move...

Halo.rent, a proptech startup from the UK, announces the launch of its tenant engagement platform that streamlines the entire rental onboarding...

Activists from the Acorn renters' campaign group have held a protest outside a branch of Chancellors in Oxford. The group says the...

FirstPort, the residential property services provider, has teamed up with The Turing Trust to help equip a new computer lab at...

As we emerge out of the pandemic there is a growing need for agents to reflect on how the lettings business...

Property data service Homesearch is to host digital conferences each month through the rest of the year.  They’re to be held via...

Major players in the Build To Rent sector are joining forces to see if they can give the industry a more...

A new HMO and co-living property management platform launches today, aimed at optimising tenancy occupancy.  The service - called COHO - claims...

The Tenant Fees Act 2019’s 12-month transition period came to an end on 31 May, prohibiting various payments and charges that...

Today is the start of the official Christmas eviction ban ‘truce’ in the private rental sector - and it continues until...

Two industry suppliers are asking agents to contribute to a survey assessing how the lettings sector has performed in 2020. Government-authorised deposit...

Recent debate about urgent need for reform and better collaboration within the property industry, has once again come under the spotlight...

The last year was one which none of us will forget both personally and professionally. Every aspect of life has been...

There’s been a flurry of new PropTech products launched, mostly focussed on lettings agencies. Australian-based supplier Movinghub, which works the UK market...

The government has unveiled the public health regulations which will underpin the second national lockdown in England - and the exemptions...

I was asked recently, how can an agent generate more landlord leads? Well that got me thinking, firstly, we have to...

A new PropTech tool called Covid Profile tells lettings agents if tenants are self-isolating or in quarantine because of Coronavirus.  The cloud-based...

Most tenants claim they are “intimidated” when agents or landlords telephone them about arrears - and they would much prefer a text. A small...

Making sure the check-in process for tenants is carried out in a smooth manner is more important than ever, in light...

Last month, we were all caught by the surprise news that the government was extending the temporary ban on evictions just...

  There is little doubt that the coronavirus has changed the way we live and rapidly created a new normality as different...

A senior lettings expert with almost four decades experience says evictions should not be considered during the virus crisis, irrespective of the...

A service called Landlord Advice UK is offering free no-obligation consultations with landlords dealing with evictions over the coming months. Under the...

A Labour Baroness, Alicia Kennedy, has been named as the new director of the fiercely pro-tenant Generation Rent campaign group. The announcement...

The Deposit Protection Service has issued seven ways to help agents and students in England and Wales arrange accommodation check-outs during...

The country’s largest provider of inventory services has launched its new processes, overhauled to cope with social distancing and the remaining...

A foundation which receives substantial funding from trade unions and a charity linked to the Nationwide is calling for rents to...

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

Agents and landlords who use unorthodox methods of securing obligations from tenants to pay their rent during the Coronavirus crisis may...

Zoopla is promoting 12 lesson plans for agents and other property professionals who are teaching their children at home during the...

A leading PropTech expert has urged lettings agents to improve their administration and paperwork if they want to avoid what could...

The Association of Residential Letting Agents says the key for getting through the virus crisis is good communications, both with clients...

“Communication is pretty much everything…” - that’s the key message from Tega Alexander, digital marketing manager at the up-and-coming Homesearch. Thanks so...

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...

Welcome to the latest edition of our daily service dedicated to advice and guidance on how agents can best cope with the...

Paul Shamplina, the founder of Landlord Action and star of a Channel 5 programme on evictions, says he fully backs the...

We'd hoped it was good news but in fact it's just good-news-yet-to-come. The Savills office in Wuhan, the epicentre of the Coronavirus crisis in...

Propertymark has been told the agents should shut their offices immediately - they are not “essential businesses” under the new Coronavirus...

Hello and here’s the next batch of guidance and advice from different sectors of the industry, many from influential trade groups. It’s...

Good morning and welcome to the industry’s daily update on how we cope with the challenge of social distancing and self-isolation...

The Guild of Letting and Management has thrown helpful light on the responsibilities and recommended approach of letting agents faced with...

A landlord has been ordered to pay nearly £6,000 in fines and costs after pleading guilty to harassing and financially exploiting...

A new lettings platform claims it can help existing agents and staff working for companies quit and fulfil their dream of...

Accreditation body safeagent has announced a new designation for lettings and management agents who successfully pass its NCFE accredited courses. The designation...

Poor communication remains the chief reason for disputes between agents, landlords and tenants at check-out time according to the latest research. A...

If letting agents want more satisfied clients and fewer disputes they should provide better information to tenants. That’s the view of PropTech...

Three lettings agencies have been expelled from TPO - in each case the agency failed to honour a payment as instructed...

A new product in the increasingly competitive field of deposit alternatives has been launched by lettings and landlord insurance industry giant,...

You don’t need to go far for news about the UK lettings market. From the banning of tenant fees to proposed...

Most landlords are wary of the potential damage, smells and noise complaints that can come with accommodating a tenant with pets....

1. Who are you and what does it say on your business card? Terry Fisher, Marketing Director at Movebubble 2. What is Movebubble...

It’s that time of year again when pencil cases are fully stocked and the smell of dusty books opening fills the...

The Association of Residential Letting Agents and the National Landlords Association have spoken out about the complexity of the fees ban...

Telephone answering service Moneypenny says agents’ missed calls typically double during the summer months while staff are on leave - meaning...

Zillios looking to become the leading portal for international property listings, appealing to property owners, estate agents, and property hunters alike....

Hunters has expanded its franchise network once again with the opening of a new branch in Reading. Chas Shukla, director of Hunters...

Letting agents need to adapt to changing landlord and tenant habits The way letting agents, landlords and tenants communicate has changed significantly...

Letting agencies can reduce the number of complaints about the industry and improve their own customer service and relationships by improving...

The Property Redress Scheme, one of the two government-backed redress operators for the lettings and sales service, has outlined its work...

Senior lettings agency figures are amongst those who will this morning give evidence to a committee of MPs investigating so-called ‘DSS...

It’s been revealed that the Welsh version of the Tenants Fees ban will come into effect on September 1. “Agents need to...

An online lettings service says it will pay existing tenants for finding replacements and handling viewings, in a bid to reduce...

Independent inventory reporting is the perfect complement to the government’s proposed housing reforms. That’s the view of the UK’s largest provider of...

A buy to let investor has been landed with a fine and costs of over £20,000 because he failed to apply...

A PropTech firm is offering landlords the opportunity to manage their portfolios from £35 a month, suggesting it could be a...

The private rental sector is not fit for purpose when it comes to housing vulnerable tenants, claims debt charity StepChange which...

The Scottish private lettings sector is on the march again with the latest index suggesting a 2.2 per cent annual rise,...

A PropTech provider of inventory services says its new tool will significantly cut pre-tenancy admin for letting agents and landlords. No Letting...

Cleaning and property damage are the most common reasons landlords make deposit deductions, according to data released by The Deposit Protection...

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what...

Britain’s most controversial buy to let investor, Fergus Wilson, has hit back and given his side of events on a series...

The three-branch London agency Kay & Co has been named the Smaller Managing Agent of the Year at the ARMA ACE...

Property expert Kate Faulkner says the massive surge in new regulations, legislation and fiscal measures aimed at the private rental sector...

Renee Wells, on behalf of Just Landlords, has compiled a list of what letting agents can do to ensure that tenants...

How much more of it would you have if you could do all your month-end payments and reconciliations in a couple...

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...

Airsorted, which describes itself as “the world’s largest hosting management service” says it has secured £5m in funding to expand.  Airsorted provides...

Your buy-to-let investment is an extremely valuable asset and you need to know the income generated from it will be safely...

Research by a student lettings software company suggests that 70 per cent of landlords say they would prefer not to let...

The Tenancy Deposit Service has created the new post of chief operating officer, with the first postholder charged with “leading our...

A leading buy to let expert is calling on agents to work more closely with landlords and tenants to improve communications...

The Property Ombudsman scheme (TPO) has extended its expulsion of a letting agency by an additional four years. Premier Property Management, based...

Agents who review and modernise their rent collection procedures could claim back thousands of pounds in rent, an automated payments platform...

The Property Ombudsman has expelled a London lettings and estate agency after it failed to honour a compensation payment to a...

Rightmove is testing an experimental Facebook Messenger bot in the London lettings market.    For the unitiated a bot is software that can...

The BBC’s reality programme The Week The Landlords Moved In should act as an eye-opener for the lettings industry when it...

Another new cloud software platform - HeyLandlord - has been launched to make it easier for agents and landlords to communicate...

Letting agents need to modernise and digitise to prepare for a surge in the size of the private rental sector according...

The annual report of The Property Ombudsman, released today, reveals that the largest compensation award of the year has been made...

Letting agents and property managers will soon have a new way to coordinate maintenance reports and inspections, thanks to a refreshing...

A residential asset management firm has acquired The Landlord and Letting Show, The Landlord and Letting Awards and The Landlord and...

New research shows that the image of tenants with fractious relationships with their letting agents or landlords is generally untrue. No fewer than...

Spark Energy - the specialist energy supplier to the UK lettings sector - has announced the acquisition of broadband firm Home...

Who are you? Richard Price What does it say on your business card? We don't have our roles on our business cards. I...

The working group set up by the Department of Communities and Local Government to consider Client Money Protection says the scheme...

Landlords and agents acting on their behalf are being urged to help private tenants personalise their rental properties.    The plea comes from...

Poor communication, not being treated as a customer, and the time it takes to get property issues resolved have topped the...

Who are you? Peter Grant, currently serving year 27 of my sentence in the property industry and still loving every moment of working...

A dramatic legal spat between New York’s civic leaders and online short-lets platform Airbnb escalated over the weekend in a dispute...

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

Hybrid letting and sales agency Purplebricks is ramping up its attack on high street agents with a claim that prospective tenants...

A new kind of what appears to be an online letting agency is launching today to manage properties listed by individuals...

An online platform aiming to link letting agents with tenants and landlords has raised £2m and now promises to use it...

A trade body is warning that the government’s new Universal Credit payments could have a disastrous impact on private lettings with...

The Council of Mortgage Lenders has ticked off the government for not updating its Private Landlords’ Survey for some six years...

Sales and letting agents who enter a new awards event will be given the chance to promote their property business on...

A landlord and restaurateur has to pay almost £5,000 after an apartment he was letting out was found to be overcrowded...

A formal tenancy deposit dispute could be defused by something as basic as a simple conversation, says the Association of Independent...

As the Conservative Party conference continues, a leading Tory has warned that "there is much further to go" on removing buy...

The most common complaint about high street lettings agents amongst landlords is that they charge extortionate fees - that is the...

Approaching 50 per cent of private tenants have experienced property maintenance issues with their agents or landlords. The figure comes through research...

The Property Redress Scheme has expelled a letting agency following non-compliance with a redress decision. The complaint regarded a holding deposit. The...

Unitary local authorities where trading standards and environmental health teams work to the same objectives are more successful at clamping down...

An agency has been expelled from The Property Ombudsman scheme for a minimum of two years after failing to comply with...

Many Councils are now introducing Landlord Licensing within different boroughs, for those that have one of the requirements is a 24...

Leading letting agency improves efficiency and customer satisfaction with DocuSign. Company’s Top Objectives LSL Property Services is a leading provider of residential property...

The Conveyancing Association (CA) has embarked on a mission to engage with the lender community with a view to initiating a...

In today’s highly competitive market place, no company can afford to miss a business opportunity. Roy Fuller Managing Director at Everything Lettings...

Almost half of students (49%) surveyed by Glide Utilities said their weekly rent represents good value for money, the firm has...

So, a sigh of relief.  Most agents will be pleased with the election result - even if they are not Tory supporters...