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KEYWORD "Communication" - 103 RESULTS
Phil Spencer: Agents can help ensure court evictions remain a last resort

Last month, we were all caught by the surprise news that the government was extending the temporary ban on evictions just...

07 September 2020

From: Breaking News

Agents must adapt quickly to the new normal  By David Alexander, joint Managing Director of apropos

  There is little doubt that the coronavirus has changed the way we live and rapidly created a new normality as different...

28 August 2020

From: Sponsored Content

Don’t evict anyone during virus crisis says leading lettings expert

A senior lettings expert with almost four decades experience says evictions should not be considered during the virus crisis, irrespective of the...

04 August 2020

From: Breaking News

Free legal evictions advice offered to landlords by law service

A service called Landlord Advice UK is offering free no-obligation consultations with landlords dealing with evictions over the coming months. Under the...

27 July 2020

From: Breaking News

Labour Baroness to head fiercely pro-tenant campaign group

A Labour Baroness, Alicia Kennedy, has been named as the new director of the fiercely pro-tenant Generation Rent campaign group. The announcement...

25 June 2020

From: Breaking News

New guidance available for student check-outs during Coronavirus

The Deposit Protection Service has issued seven ways to help agents and students in England and Wales arrange accommodation check-outs during...

24 June 2020

From: Breaking News

Rental Distancing: safety-first processes revealed by inventory operator

The country’s largest provider of inventory services has launched its new processes, overhauled to cope with social distancing and the remaining...

02 June 2020

From: Breaking News

Suspend all rents now, says union- and council-funded think tank

A foundation which receives substantial funding from trade unions and a charity linked to the Nationwide is calling for rents to...

15 May 2020

From: Breaking News

Big surge in complaints about letting agents taken up by Ombudsman

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

11 May 2020

From: Breaking News

Special Coronavirus 'moral contracts' with tenants may not work - warning

Agents and landlords who use unorthodox methods of securing obligations from tenants to pay their rent during the Coronavirus crisis may...

06 May 2020

From: Breaking News

Teaching your kids at home? Zoopla comes to the rescue...

Zoopla is promoting 12 lesson plans for agents and other property professionals who are teaching their children at home during the...

01 May 2020

From: Breaking News

Agents must have complete records to avoid Corona complaints - claim

A leading PropTech expert has urged lettings agents to improve their administration and paperwork if they want to avoid what could...

29 April 2020

From: Breaking News

Communication is key for agents during virus crisis, says ARLA

The Association of Residential Letting Agents says the key for getting through the virus crisis is good communications, both with clients...

17 April 2020

From: Breaking News

Homesearch’s lofty home office and EweMove if you want to…

“Communication is pretty much everything…” - that’s the key message from Tega Alexander, digital marketing manager at the up-and-coming Homesearch. Thanks so...

10 April 2020

From: Breaking News

More offers for agents as suppliers help the industry Conquering Corona

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...

08 April 2020

From: Breaking News

How To Furlough - key way to keep staff as industry is Conquering Corona

Welcome to the latest edition of our daily service dedicated to advice and guidance on how agents can best cope with the...

01 April 2020

From: Breaking News

Lettings sector guru Shamplina backs longer possession notice

Paul Shamplina, the founder of Landlord Action and star of a Channel 5 programme on evictions, says he fully backs the...

30 March 2020

From: Breaking News

More guidance and advice to the agency industry - Conquering Corona

We'd hoped it was good news but in fact it's just good-news-yet-to-come. The Savills office in Wuhan, the epicentre of the Coronavirus crisis in...

26 March 2020

From: Breaking News

Government tells agents to shut offices immediately

Propertymark has been told the agents should shut their offices immediately - they are not “essential businesses” under the new Coronavirus...

24 March 2020

From: Breaking News

Conquering Corona: new webinars, contingency plans, trade groups info

Hello and here’s the next batch of guidance and advice from different sectors of the industry, many from influential trade groups. It’s...

19 March 2020

From: Breaking News

New advice on staff rights, home working, security - Conquering Corona

Good morning and welcome to the industry’s daily update on how we cope with the challenge of social distancing and self-isolation...

18 March 2020

From: Breaking News

Coronavirus: Agents must record ALL contacts with self-isolating tenants

The Guild of Letting and Management has thrown helpful light on the responsibilities and recommended approach of letting agents faced with...

13 March 2020

From: Breaking News

Tenant ‘financially exploited and harassed’ by landlord, claims council

A landlord has been ordered to pay nearly £6,000 in fines and costs after pleading guilty to harassing and financially exploiting...

27 February 2020

From: Breaking News

New platform helps agency staff quit and set up own companies

A new lettings platform claims it can help existing agents and staff working for companies quit and fulfil their dream of...

22 January 2020

From: Breaking News

safeagent announces new ‘qualified’ designation for agents

Accreditation body safeagent has announced a new designation for lettings and management agents who successfully pass its NCFE accredited courses. The designation...

21 January 2020

From: Breaking News

Poor communication still chief cause of check-out disputes

Poor communication remains the chief reason for disputes between agents, landlords and tenants at check-out time according to the latest research. A...

13 January 2020

From: Breaking News

Letting agents told: Improve communications with tenants

If letting agents want more satisfied clients and fewer disputes they should provide better information to tenants. That’s the view of PropTech...

17 December 2019

From: Breaking News

Three rogue lettings agencies expelled by The Property Ombudsman

Three lettings agencies have been expelled from TPO - in each case the agency failed to honour a payment as instructed...

13 December 2019

From: Breaking News

Deposit Alternatives: new entrant to market is Hamilton Fraser

A new product in the increasingly competitive field of deposit alternatives has been launched by lettings and landlord insurance industry giant,...

28 November 2019

From: Breaking News

The next generation of renters has arrived. Are you ready to find them a home?

You don’t need to go far for news about the UK lettings market. From the banning of tenant fees to proposed...

27 November 2019

From: Sponsored Content

How to have the pawfect pet tenancy

Most landlords are wary of the potential damage, smells and noise complaints that can come with accommodating a tenant with pets....

23 October 2019

From: Sponsored Content

Terry Fisher, Marketing Director at Movebubble

1. Who are you and what does it say on your business card? Terry Fisher, Marketing Director at Movebubble 2. What is Movebubble...

10 October 2019

From: 60 Second Interview

5 secrets of great student landlords

It’s that time of year again when pencil cases are fully stocked and the smell of dusty books opening fills the...

13 September 2019

From: Sponsored Content

Stand by for fees ban confusion - trade bodies speak out

The Association of Residential Letting Agents and the National Landlords Association have spoken out about the complexity of the fees ban...

27 August 2019

From: Breaking News

Agents shouldn't rely on voicemail, insists phone answering service

Telephone answering service Moneypenny says agents’ missed calls typically double during the summer months while staff are on leave - meaning...

19 August 2019

From: Breaking News

The pain points of the UK real estate market, and how Zillios revolutionises the marketplace

Zillios looking to become the leading portal for international property listings, appealing to property owners, estate agents, and property hunters alike....

02 August 2019

From: Sponsored Content

Commuter town independent agency joins franchise group

Hunters has expanded its franchise network once again with the opening of a new branch in Reading. Chas Shukla, director of Hunters...

02 August 2019

From: Breaking News

Letting agents need to adapt to changing landlord and tenant habits

Letting agents need to adapt to changing landlord and tenant habits The way letting agents, landlords and tenants communicate has changed significantly...

18 July 2019

From: Sponsored Content

Agents can cut complaints by adopting more PropTech, says guru

Letting agencies can reduce the number of complaints about the industry and improve their own customer service and relationships by improving...

26 June 2019

From: Breaking News

Redress scheme makes £25,000 award after “failings” by lettings agent

The Property Redress Scheme, one of the two government-backed redress operators for the lettings and sales service, has outlined its work...

23 May 2019

From: Breaking News

Lettings agency bosses to give evidence to MPs this morning

Senior lettings agency figures are amongst those who will this morning give evidence to a committee of MPs investigating so-called ‘DSS...

24 April 2019

From: Breaking News

Fees Ban coming into effect on September 1 in Wales

It’s been revealed that the Welsh version of the Tenants Fees ban will come into effect on September 1. “Agents need to...

10 April 2019

From: Breaking News

Online lettings service 'pays outgoing tenants to find replacements'

An online lettings service says it will pay existing tenants for finding replacements and handling viewings, in a bid to reduce...

20 March 2019

From: Breaking News

Inventories ‘could be integral part of rental redress reform’ claim

Independent inventory reporting is the perfect complement to the government’s proposed housing reforms. That’s the view of the UK’s largest provider of...

08 March 2019

From: Breaking News

Buy to let investor has £20,000 bill after failing to apply for council licence

A buy to let investor has been landed with a fine and costs of over £20,000 because he failed to apply...

06 March 2019

From: Breaking News

PropTech platform claims it can help landlords avoid fee increases

A PropTech firm is offering landlords the opportunity to manage their portfolios from £35 a month, suggesting it could be a...

25 January 2019

From: Breaking News

Evictions of vulnerable tenants should be made tougher, insists group

The private rental sector is not fit for purpose when it comes to housing vulnerable tenants, claims debt charity StepChange which...

14 November 2018

From: Breaking News

Rising demand from family renters boosts market north of the border

The Scottish private lettings sector is on the march again with the latest index suggesting a 2.2 per cent annual rise,...

07 November 2018

From: Breaking News

PropTech firm claims new service cuts pre-tenancy admin for agents

A PropTech provider of inventory services says its new tool will significantly cut pre-tenancy admin for letting agents and landlords. No Letting...

25 October 2018

From: Breaking News

Why in-house isn’t always best for your lettings business

The area of staffing can be a very uncomfortable one, but as the future of the lettings industry crystalises, it’s clear...

24 October 2018

From: Sponsored Content

Cleaning and damage again most common reasons for deposit deductions

Cleaning and property damage are the most common reasons landlords make deposit deductions, according to data released by The Deposit Protection...

06 September 2018

From: Breaking News

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what...

29 August 2018

From: Sponsored Content

Fergus Wilson hits back on 'baby evictions', curry smells and more...

Britain’s most controversial buy to let investor, Fergus Wilson, has hit back and given his side of events on a series...

24 July 2018

From: Breaking News

Family-run London agency wins big at property management awards

The three-branch London agency Kay & Co has been named the Smaller Managing Agent of the Year at the ARMA ACE...

12 July 2018

From: Breaking News

Some agents 'may be tempted to act illegally' says lettings guru

Property expert Kate Faulkner says the massive surge in new regulations, legislation and fiscal measures aimed at the private rental sector...

26 June 2018

From: Breaking News

Top 5 Things Landlords Wish Tenants Knew: What Letting Agents Can Do

Renee Wells, on behalf of Just Landlords, has compiled a list of what letting agents can do to ensure that tenants...

05 June 2018

From: Sponsored Content

Time is money

How much more of it would you have if you could do all your month-end payments and reconciliations in a couple...

03 May 2018

From: Sponsored Content

Property Ombudsman expels lettings agencies over payments issues

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...

26 March 2018

From: Breaking News

Short-let management service secures £5m of new investment

Airsorted, which describes itself as “the world’s largest hosting management service” says it has secured £5m in funding to expand.  Airsorted provides...

14 March 2018

From: Breaking News

5 reasons landlords love PayProp

Your buy-to-let investment is an extremely valuable asset and you need to know the income generated from it will be safely...

05 March 2018

From: Sponsored Content

70 per cent of landlords wouldn't let to student tenants - survey

Research by a student lettings software company suggests that 70 per cent of landlords say they would prefer not to let...

15 December 2017

From: Breaking News

Tenancy Deposit Scheme's new hire will lead digital innovation

The Tenancy Deposit Service has created the new post of chief operating officer, with the first postholder charged with “leading our...

07 December 2017

From: Breaking News

Agents must communicate better with landlords and tenants says BTL expert

A leading buy to let expert is calling on agents to work more closely with landlords and tenants to improve communications...

05 October 2017

From: Breaking News

TPO extends rogue letting agency's ban by four years

The Property Ombudsman scheme (TPO) has extended its expulsion of a letting agency by an additional four years. Premier Property Management, based...

05 September 2017

From: Breaking News

Modern rent collection systems could net agents thousands - claim

Agents who review and modernise their rent collection procedures could claim back thousands of pounds in rent, an automated payments platform...

01 September 2017

From: Breaking News

TPO expels agency failing to honour compensation to landlord

The Property Ombudsman has expelled a London lettings and estate agency after it failed to honour a compensation payment to a...

24 August 2017

From: Breaking News

Rightmove experimenting with Facebook Messenger lettings bot

Rightmove is testing an experimental Facebook Messenger bot in the London lettings market.    For the unitiated a bot is software that can...

28 July 2017

From: Breaking News

BBC programme is wake-up call for lettings industry, says AIIC

The BBC’s reality programme The Week The Landlords Moved In should act as an eye-opener for the lettings industry when it...

21 July 2017

From: Breaking News

eMoov chief mentors launch of new lettings communications platform

Another new cloud software platform - HeyLandlord - has been launched to make it easier for agents and landlords to communicate...

19 July 2017

From: Breaking News

PropTech firm says agencies must modernise as lettings sector expands

Letting agents need to modernise and digitise to prepare for a surge in the size of the private rental sector according...

14 July 2017

From: Breaking News

TPO makes year's biggest compensation award against letting agent

The annual report of The Property Ombudsman, released today, reveals that the largest compensation award of the year has been made...

22 June 2017

From: Breaking News

Sorbet is the refreshing way for letting agents to organise maintenance inspections

Letting agents and property managers will soon have a new way to coordinate maintenance reports and inspections, thanks to a refreshing...

07 June 2017

From: Sponsored Content

New owner announced for lettings and landlord show and awards

A residential asset management firm has acquired The Landlord and Letting Show, The Landlord and Letting Awards and The Landlord and...

01 June 2017

From: Breaking News

Survey reveals tenants get along well with agents and landlords

New research shows that the image of tenants with fractious relationships with their letting agents or landlords is generally untrue. No fewer than...

19 May 2017

From: Breaking News

Lettings supplier announces acquisition and targets multi-utility growth

Spark Energy - the specialist energy supplier to the UK lettings sector - has announced the acquisition of broadband firm Home...

17 May 2017

From: Breaking News

Richard Price, Sales Director at Glide Utilities

Who are you? Richard Price What does it say on your business card? We don't have our roles on our business cards. I...

13 April 2017

From: 60 Second Interview

'Make Client Money Protection mandatory on agents' government told

The working group set up by the Department of Communities and Local Government to consider Client Money Protection says the scheme...

28 March 2017

From: Breaking News

Allow tenants to personalise their homes, agents and landlords told

Landlords and agents acting on their behalf are being urged to help private tenants personalise their rental properties.    The plea comes from...

23 March 2017

From: Breaking News

PropTech firm warns industry on poor consumer service

Poor communication, not being treated as a customer, and the time it takes to get property issues resolved have topped the...

14 February 2017

From: Breaking News

Peter Grant, CEO of VTUK

Who are you? Peter Grant, currently serving year 27 of my sentence in the property industry and still loving every moment of working...

03 November 2016

From: 60 Second Interview

Airbnb and city authority in legal spat: is London next?

A dramatic legal spat between New York’s civic leaders and online short-lets platform Airbnb escalated over the weekend in a dispute...

24 October 2016

From: Breaking News

'Raise your standards' The Property Ombudsman tells letting agents

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

How can Agents survive in an increasingly competitive market?

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

13 September 2016

From: Sponsored Content

Purplebricks ramps up attack on questionable agency fees

Hybrid letting and sales agency Purplebricks is ramping up its attack on high street agents with a claim that prospective tenants...

02 September 2016

From: Breaking News

New service offers to 'manage' properties let via Airbnb

A new kind of what appears to be an online letting agency is launching today to manage properties listed by individuals...

17 August 2016

From: Breaking News

Virtual lettings platform used by 200 agencies secures £2m investment

An online platform aiming to link letting agents with tenants and landlords has raised £2m and now promises to use it...

19 May 2016

From: Breaking News

Industry body warns of Universal Credit 'disaster' for private rental sector

A trade body is warning that the government’s new Universal Credit payments could have a disastrous impact on private lettings with...

20 April 2016

From: Breaking News

Mortgage lenders tick off government for out of date lettings info

The Council of Mortgage Lenders has ticked off the government for not updating its Private Landlords’ Survey for some six years...

24 March 2016

From: Breaking News

Agent award winners to be TV stars

Sales and letting agents who enter a new awards event will be given the chance to promote their property business on...

15 March 2016

From: Breaking News

Another rogue landlord fined for overcrowding and shocking facilities

A landlord and restaurateur has to pay almost £5,000 after an apartment he was letting out was found to be overcrowded...

26 November 2015

From: Breaking News

Inventory clerks urge basic communication to defuse deposit disputes

A formal tenancy deposit dispute could be defused by something as basic as a simple conversation, says the Association of Independent...

07 October 2015

From: Breaking News

Leading Tory warns much further to go on removing buy to let tax breaks

As the Conservative Party conference continues, a leading Tory has warned that "there is much further to go" on removing buy...

05 October 2015

From: Breaking News

Landlords' top gripe is extortionate letting agent fees (says online agency)

The most common complaint about high street lettings agents amongst landlords is that they charge extortionate fees - that is the...

05 October 2015

From: Breaking News

Almost 50 per cent of tenants have property maintenance problems

Approaching 50 per cent of private tenants have experienced property maintenance issues with their agents or landlords. The figure comes through research...

01 October 2015

From: Breaking News

Redress scheme expels letting agent for not paying compensation

The Property Redress Scheme has expelled a letting agency following non-compliance with a redress decision. The complaint regarded a holding deposit. The...

11 August 2015

From: Breaking News

Redress chief names councils strongest on policing agents

Unitary local authorities where trading standards and environmental health teams work to the same objectives are more successful at clamping down...

30 July 2015

From: Breaking News

Agency expelled by Ombudsman after series of failures

An agency has been expelled from The Property Ombudsman scheme for a minimum of two years after failing to comply with...

13 July 2015

From: Breaking News

Out of Hour cover for areas under Landlord licensing

Many Councils are now introducing Landlord Licensing within different boroughs, for those that have one of the requirements is a 24...

10 July 2015

From: Sponsored Content

LSL Property Services Signs Tenants in Under 10 Minutes with eSignatures

Leading letting agency improves efficiency and customer satisfaction with DocuSign. Company’s Top Objectives LSL Property Services is a leading provider of residential property...

08 July 2015

From: Sponsored Content

Why 2015 is the year of the lender

The Conveyancing Association (CA) has embarked on a mission to engage with the lender community with a view to initiating a...

26 June 2015

From: Features

Are you offering the very best service you can for your Landlords and tenants?

In today’s highly competitive market place, no company can afford to miss a business opportunity. Roy Fuller Managing Director at Everything Lettings...

25 June 2015

From: Sponsored Content

Half of students say rent represents good value for money

Almost half of students (49%) surveyed by Glide Utilities said their weekly rent represents good value for money, the firm has...

28 May 2015

From: Breaking News

Over the next five years, let’s talk - but not to ourselves

So, a sigh of relief.  Most agents will be pleased with the election result - even if they are not Tory supporters...

08 May 2015

From: Features

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